Juniper Licensing Frequently Asked Questions

What is a Juniper Entitlement?

An entitlement defines the right to use a software license. Entitlement provides you the following license-related information:

• License details
• Who can use the license
• License validity duration

Activate the entitlement to generate a license key. The license key contains the software features of the product. License key for term-based licenses comes with an expiry date.

Even if you didn’t receive the fulfillment email, you can log in to the Juniper Agile Licensing (JAL) Portal and automatically view your purchased Entitlements.

Juniper systems create new Entitlements when the license SKU is fulfilled (shipped). Hence, when you log into the JAL Portal you can view the Entitlements.

How can I view all my Juniper Entitlement in the JAL Portal?

If you cannot find your Entitlements on the JAL Portal, you could be experiencing visibility issues. The visibility of Entitlements depends on how your user account is associated with your company Account ID. If you cannot view an Entitlement, then contact Customer Care https://support.juniper.net/support/requesting-support/.

Provide details such as the Sales Order number or the Support Reference Number listed in the fulfillment email to the Customer Care team.

How does Juniper deliver Non-JAL licenses? How does Juniper deliver Paper licenses and Legacy license SKUs?

Certain heritage products do not use the JAL system.

Scenario	Do the Following
The Fulfillment email provides an attachment that includes a License Key.	Install the License Key in your product.
The Fulfillment email provides an attachment that describes your purchased Entitlement but does not require a License Key to be installed in your product.	Save the Fulfillment email. You do not need to install the License Key in your product.
The Fulfilment Email provides an attachment that describes your purchased Entitlement. In this scenario you need not activate your license.	Save the Fulfillment email.
Product licensing is supported from the legacy License Management System (LMS).	Access the LMS and obtain the license.
You receive the license as paper document.	Save the paper document for future reference.

Ensure that you read the details in the Fulfilment email, or the guidance provided in the documentation for your purchased product.