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Troubleshooting Problems with Managing JUNOSe Routers

You can troubleshoot problems with the SRC client on JUNOSe routers and with managed JUNOSe routers, interfaces, and services on the SAE.

Troubleshooting the SRC Client on JUNOSe Routers

To troubleshoot SRC problems on the router:

  1. Look at the log files for the SAE and the log files generated by the SRC client on the JUNOSe router.
  1. Restart the SRC client on the JUNOSe router.

When you restart the SRC client, the SRC client removes all policies that were installed by the SRC software and reports all interfaces again.

NOTE: DHCP addresses that were managed are not reported again, so we recommend that you do not restart the SRC client if you are managing DHCP sessions.


To restart the SRC client in COPS-PR mode, enter the following commands:

host1:<vrName>(config)#no sscc enable
host1:<vrName>(config)#sscc enable cops-pr

To restart the SRC client in COPS-XDR mode, enter the following commands:

host1:<vrName>(config)#no sscc enable
host1:<vrName>(config)#sscc enable

If restarting the SRC client does not resolve the problem, rebuild the router configuration and restart the client.

Viewing the State of JUNOSe Device Drivers with the SRC CLI

To display the state of JUNOSe drivers, use the following operational mode command.

show sae drivers <device-name device-name> < (brief) > <maximum-results 
maximum-results> 

For example:

user@host> show sae drivers device-name default@dryad 
JUNOSe Driver
Device name                           default@dryad
Device type                           junose
Device IP                             10.227.7.244
Local IP                              10.227.7.172
TransportRouter                       default@dryad
Device version                        7.2.0
Start time                            Tue Feb 13 14:18:44 EST 2007
Number of notifications               20
Number of processed added             14
Number of processed changed           0
Number of processed deleted           6
Number of provisioning attempt        30
Number of provisioning attempt failed 0
Number of outstanding decisions       0
Number of SAP                         7
Number of PAP                         1

  Job Queue
  Size                  0
  Age (ms)              1
  Total enqueued        28
  Total dequeued        28
  Average job time (ms) 426

  State Synchronization
  Number recovered subscriber sessions              0
  Number recovered service sessions                 0
  Number recovered interface sessions               0
  Number invalid subscriber sessions                0
  Number invalid service sessions                   0
  Number invalid interface sessions                 0
  Background restoration start time                 Tue Feb 13 14:18:49 EST 2007
  Background restoration end time                   Tue Feb 13 14:18:49 EST 2007
  Number subscriber sessions restored in background 0
  Number of provisioning objects left to collect    0
  Total number of provisioning objects to collect   11
  Start time                                        Tue Feb 13 14:18:45 EST 2007
  End time                                          Tue Feb 13 14:18:47 EST 2007
  Number of synched contexts                        7
  Number of post-sync jobs                          6

Viewing Statistics for Specific JUNOSe Device Drivers with the SRC CLI

To display statistics for a specific JUNOSe device driver, use the following operational mode command:

show sae statistics device <name name> < (brief) > 

For example:

user@host> show sae statistics device name default@dryad 
SNMP Statistics
Add notification handle time       6
Change notification handle time    0
Client ID                          default@dryad
Delete notification handle time    0
Failover IP                        0.0.0.0
Failover port                      0
Handle message time                60
Job queue age                      0
Job queue time                     4
Number message send                158
Number of added jobs               9
Number of add notifications        4
Number of change notifications     0
Number of delele notifications     0
Number of managed interfaces       4
Number of message errors           0
Number of message timeouts         0
Number of removed jobs             9
Number of user session established 0
Number of user session removed     0
Router type                        JUNOSE COPS
Up time                            172286
Using failover server              false

Viewing Statistics for All JUNOSe Device Drivers with the SRC CLI

To display SNMP statistics for all JUNOSe device drivers, use the following operational mode command:

show sae statistics device common junose-cops 

For example:

user@host> show sae statistics device common junose-cops 
SNMP Statistics
Driver type                    JUNOSE COPS
Number of close requests       0
Number of connections accepted 2
Number of current connections  1
Number of open requests        2
Server address                 0:0:0:0:0:0:0:0
Server port                    3288
Time since last redirect       186703

Viewing the State of JUNOSe Device Drivers with the C-Web Interface

If the log files indicate a problem with a specific driver, review the configuration of the associated with the JUNOSe router driver with the C-Web interface.

  1. Select SAE from the side pane, and click Drivers.

The Drivers pane appears.

  1. In the Name of Device Driver box, enter a full or partial device driver name for which you want to display information, or leave the box blank to display all devices. Use the format:

<virtual router name>@<router name>

  1. Select an output style from the Style list.
  2. In the Maximum Results box, enter the maximum number of results that you want to receive.
  3. Click OK.

The Drivers pane displays information about the JUNOSe device driver.

Viewing Statistics for Specific JUNOSe Device Drivers with the C-Web Interface

To view SNMP statistics about devices:

  1. Select SAE from the side pane, click Statistics, and then click Device.

The Device pane appears.

  1. In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.
  2. Select an output style from the Style list.
  3. Click OK.

The Device pane displays statistics for all devices.

Viewing Statistics for All JUNOSe Device Drivers with the C-Web Interface

To view SNMP statistics about specific devices:

  1. Select SAE from the side pane, click Statistics, click Device, and then click Common.

The Common pane appears.

  1. In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.
  2. Select junose-cops from the Type list.
  3. Click OK.

The Common pane displays statistics for the specified device.


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