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Return Procedure
When you need to return a component, follow this procedure:
- Determine the part number and serial number
of the component. For instructions, see Locating Component Serial Numbers.
- Obtain a Return Materials Authorization (RMA) number
from the JTAC. See Information You Might Need to Supply to JTAC.
Provide the following information in your e-mail message or
during the telephone call:
- Part number and serial number of the component
- Your name, organization name, telephone number, and fax
number
- Shipping address for the replacement component, including
contact name and phone number
- Description of the failure
The support representative validates your request and
issues an RMA number for return of the component.
- Pack the component for shipment, performing the
procedure described in Returning Products for Repair or Replacement.
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