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Monitoring the Status of Subscriptions

To monitor the status of a subscription:

  1. Start at the page that lists information about the subscription.

For an example, see Figure 35, which shows BoD subscriptions.

  1. In the last cell of the row of data for the subscription, click Status.

The Subscription Status page appears.

The Subscription Status page displays the status of this subscription for all accesses subordinate to this subscriber. The page appearance varies depending on whether the subscription is scheduled. You can click the Refresh button to update status information.

The following Subscription Status page shows the status for an unscheduled subscription.

The following Subscription Status page shows the status for a scheduled subscription.

Table 38 shows the possible status for subscriptions.




Table 38: Statuses of Subscriptions
Status
Meaning
Category

Active

Subscription is enabled and is operative.

Subscription is functioning correctly.

Inactive

Subscription is disabled.

Subscription is functioning correctly.

Active (should be inactive)

Subscription is disabled but is operative.

Subscription is not functioning correctly.

Inactive (should be active)

Subscription is enabled but is inoperative.

Subscription is not functioning correctly.

Unknown

Enterprise manager Portal cannot currently communicate with the SAE, typically because the access is not functioning correctly or the checking mechanism is temporarily unavailable.

Subscription may be functioning correctly, but another problem exists.

Troubleshooting Subscriptions That Are Not Functioning Correctly

If one or more subscriptions are not functioning correctly, the Fix Problems link appears in the Subscription Status page. To troubleshoot the problems with the nonfunctioning subscriptions, click Fix Problems. This action causes Enterprise Manager Portal to attempt to resolve the problems with the subscriptions.

If Enterprise Manager Portal succeeds in resolving the problems, the Subscription Status page displays the new settings. Otherwise, the Subscription Status page displays more information about the problems.

Troubleshooting Subscriptions of Unknown Status

If subscriptions of unknown status and subscriptions that are not functioning correctly exist, the software will also attempt to update the unknown subscriptions when you click Fix Problems. If Enterprise Manager Portal cannot resolve the status, it will remain unknown.

If you have subscriptions of unknown status and either the Fix Problems link is not available or using the link does not resolve the status, click Subscription Status page. If this action does not solve the problem, check the status of the subscription later.


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