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Troubleshooting Problems with Managing JUNOSe Routers

You can troubleshoot problems with the SRC client on JUNOSe routers and with managed JUNOSe routers, interfaces, and services on the SAE.

Troubleshooting the SRC Client on JUNOSe Routers

To troubleshoot SRC problems on the router:

  1. Look at the log files for the SAE and the log files generated by the SRC client on the JUNOSe router.
  1. Restart the SRC client on the JUNOSe router.

When you restart the SRC client, the SRC client removes all policies that were installed by the SRC software and reports all interfaces again.

NOTE: DHCP addresses that were managed are not reported again, so we recommend that you do not restart the SRC client if you are managing DHCP sessions.


To restart the SRC client in COPS-PR mode, enter the following commands:

host1:<vrName>(config)#no sscc enable
host1:<vrName>(config)#sscc enable cops-pr

To restart the SRC client in COPS-XDR mode, enter the following commands:

host1:<vrName>(config)#no sscc enable
host1:<vrName>(config)#sscc enable

If restarting the SRC client does not resolve the problem, rebuild the router configuration and restart the client.

Viewing the State of JUNOSe Device Drivers with the C-Web Interface

If the log files indicate a problem with a specific driver, review the configuration of the associated with the JUNOSe router driver with the C-Web interface.

  1. Click Monitor>SAE>Drivers.

The Drivers pane appears.

  1. Enter information as described in the Help text in the main pane, and click OK.

The Drivers pane displays information about the JUNOSe device driver.

Viewing Statistics for Specific JUNOSe Device Drivers with the C-Web Interface

To view SNMP statistics about a specific JUNOSe device driver:

  1. Click Monitor>SAE>Statistics>Device.

The Device pane appears.

  1. In the Device Name box, enter a full or partial device driver name for which you want to display information, or leave the box blank to display all devices.

For JUNOSe router drivers, use the format:

<virtual router name>@<router name>

  1. Enter information as described in the Help text in the main pane, and click OK.

The Device pane displays statistics for a specific JUNOSe device driver.

Viewing Statistics for All JUNOSe Device Drivers with the C-Web Interface

To view SNMP statistics for all JUNOSe device driver:

  1. Click Monitor>SAE>Statistics>Device>Common.

The Common pane appears.

  1. Enter information as described in the Help text in the main pane, and click OK.

The Common pane displays statistics for the JUNOSe device driver.


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