Troubleshooting Problems with the SRC Software Process
To troubleshoot SRC problems on the JUNOS routing platform, review the log files for the SAE and the log files generated by the SRC software process on the router. If the log files indicate that the SRC software process on the JUNOS routing platform is not responding:
- Look at the status of the process on the JUNOS routing platform.
root@ui1>show system services service-deployment
Connected to 172.17.20.151 port 3333 since 2004-02-06 14:50:31 PSTKeepalive settings: Interval 15 secondsKeepalives sent: 100, Last sent: 6 seconds agoNotifications sent: 0Last update from peer: 00:00:06 ago- If you see the message "error: the service-deployment subsystem is not running," reenable the SRC software process. See Disabling Interactions Between the SAE and JUNOS Routing Platforms.
- If the process is already enabled, review the configurations of the router and the SAE in the directory, and fix any problems.
- Restart the SRC software process on the router.
root@ui1>restart service-deployment
The SAE synchronizes with the SRC software process and deletes unnecessary data from the router.
Deleting All SRC Data on JUNOS Routing Platforms
If deleting parts of the SRC data on a JUNOS routing platform fails to solve problems, delete all the SRC data and restart the SRC software process. To do so:
- Delete all SRC interfaces and services.
delete groups sdx
root@ui1#commit
- If you are running SDX software Releases 5.0 through 6.1, you should also delete interface sessions. (After Release 6.2, session data is no longer stored on the router, it is stored on the SAE host using the session store feature.)
delete groups sdx-sessions
root@ui1#commit
- Restart the SRC software process on the router.
root@ui1>
restart service-deployment
Viewing the State of JUNOS Device Drivers with the SRC CLI
To display the state of JUNOS drivers, use the following operational mode command:
show sae drivers <device-namedevice-name
> < (brief) > <maximum-resultsmaximum-results
>user@host>show sae drivers device-name default@jrouter
JUNOS Driver
Device name default@jrouterDevice type junosDevice IP /10.10.6.113:1879Local IP 10.10.6.113TransportRouterDevice version 8.2R1.7Start time Thu Mar 08 21:00:50 UTC 2007Number of notifications 0Number of processed added 0Number of processed changed 0Number of processed deleted 0Number of provisioning attempt 0Number of provisioning attempt failed 0Device type JunosRouterDriverJob queue size 0Number of SAP 3Number of PAP 0Start time Thu Mar 08 21:00:55 UTC 2007End time Thu Mar 08 21:00:55 UTC 2007Transaction ManagerTransaction queue size 0Router name default@trollViewing Statistics for Specific JUNOS Device Drivers with the SRC CLI
To display statistics for a specific JUNOS device driver, use the following operational mode command:
show sae statistics device <name name> < (brief) >user@host>show sae statistics device name default@jrouter
SNMP Statistics
Add notification handle time 7Change notification handle time 0Client ID default@trollDelete notification handle time 0Failover IP 0.0.0.0Failover port 0Handle message time 40Job queue age 0Job queue time 0Number message send 3Number of added jobs 0Number of add notifications 0Number of change notifications 0Number of delele notifications 0Number of managed interfaces 3Number of message errors 0Number of message timeouts 0Number of removed jobs 0Number of user session established 0Number of user session removed 0Router type JUNOSUp time 7036120Using failover server falseViewing Statistics for All JUNOS Device Drivers with the SRC CLI
To display SNMP statistics for all JUNOS device drivers, use the following operational mode command:
show sae statistics device common junosuser@host>show sae statistics device common junos
SNMP StatisticsDriver type JUNOSNumber of close requests 0Number of connections accepted 0Number of current connections 0Number of open requests 0Server address 0.0.0.0Server port 3288Time since last redirect 0Viewing the State of JUNOS Device Drivers with the C-Web Interface
If the log files indicate a problem with a specific driver, review the configuration of the associated JUNOS router driver with C-Web.
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- In the Name of Device Driver box, enter a full or partial device driver name for which you want to display information, or leave the box blank to display all devices. Use the format:
default@<router name>- Select an output style from the Style list.
- In the Maximum Results box, enter the maximum number of results that you want to receive.
- Click OK.
The Drivers pane displays information about the JUNOS device driver.
Viewing Statistics for Specific JUNOS Device Drivers with the C-Web Interface
To view SNMP statistics about devices:
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- In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.
- Select an output style from the Style list.
- Click OK.
The Device pane displays statistics for all devices.
Viewing Statistics for All JUNOS Device Drivers with the C-Web Interface
To view SNMP statistics about specific devices:
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- In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.
- Select the
junos
from the Type list:- Click OK.
The Common pane displays statistics for the specified device.