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Troubleshooting Problems with the SRC Software Process

To troubleshoot SRC problems on the JUNOS routing platform, review the log files for the SAE and the log files generated by the SRC software process on the router. If the log files indicate that the SRC software process on the JUNOS routing platform is not responding:

  1. Look at the status of the process on the JUNOS routing platform.
  2. root@ui1>show system services service-deployment 
    
    Connected to 172.17.20.151 port 3333 since 2004-02-06 14:50:31 PST
    
    Keepalive settings: Interval 15 seconds
    
    Keepalives sent: 100, Last sent: 6 seconds ago
    
    Notifications sent: 0
    
    Last update from peer: 00:00:06 ago
    
    
    
  3. If you see the message "error: the service-deployment subsystem is not running," reenable the SRC software process. See Disabling Interactions Between the SAE and JUNOS Routing Platforms.
  4. If the process is already enabled, review the configurations of the router and the SAE in the directory, and fix any problems.
  5. Restart the SRC software process on the router.
  6. root@ui1>restart service-deployment
    
    
    

The SAE synchronizes with the SRC software process and deletes unnecessary data from the router.

Deleting All SRC Data on JUNOS Routing Platforms

If deleting parts of the SRC data on a JUNOS routing platform fails to solve problems, delete all the SRC data and restart the SRC software process. To do so:

  1. Delete all SRC interfaces and services.
  2. delete groups sdx
    
    root@ui1#commit
    
    
    
  3. If you are running SDX software Releases 5.0 through 6.1, you should also delete interface sessions. (After Release 6.2, session data is no longer stored on the router, it is stored on the SAE host using the session store feature.)
  4. delete groups sdx-sessions
    
    root@ui1#commit
    
    
    
  5. Restart the SRC software process on the router.

root@ui1>restart service-deployment

Viewing the State of JUNOS Device Drivers with the SRC CLI

To display the state of JUNOS drivers, use the following operational mode command:

show sae drivers <device-name device-name> < (brief) > <maximum-results 
maximum-results> 

For example:

user@host> show sae drivers device-name default@jrouter 
JUNOS Driver
Device name                           default@jrouter
Device type                           junos
Device IP                             /10.10.6.113:1879
Local IP                              10.10.6.113
TransportRouter
Device version                        8.2R1.7
Start time                            Thu Mar 08 21:00:50 UTC 2007
Number of notifications               0
Number of processed added             0
Number of processed changed           0
Number of processed deleted           0
Number of provisioning attempt        0
Number of provisioning attempt failed 0
Device type                           JunosRouterDriver
Job queue size                        0
Number of SAP                         3
Number of PAP                         0
Start time                            Thu Mar 08 21:00:55 UTC 2007
End time                              Thu Mar 08 21:00:55 UTC 2007

  Transaction Manager
  Transaction queue size 0
  Router name            default@troll

Viewing Statistics for Specific JUNOS Device Drivers with the SRC CLI

To display statistics for a specific JUNOS device driver, use the following operational mode command:

show sae statistics device <name name> < (brief) > 

For example:

user@host> show sae statistics device name default@jrouter 
SNMP Statistics
Add notification handle time       7
Change notification handle time    0
Client ID                          default@troll
Delete notification handle time    0
Failover IP                        0.0.0.0
Failover port                      0
Handle message time                40
Job queue age                      0
Job queue time                     0
Number message send                3
Number of added jobs               0
Number of add notifications        0
Number of change notifications     0
Number of delele notifications     0
Number of managed interfaces       3
Number of message errors           0
Number of message timeouts         0
Number of removed jobs             0
Number of user session established 0
Number of user session removed     0
Router type                        JUNOS
Up time                            7036120
Using failover server              false

Viewing Statistics for All JUNOS Device Drivers with the SRC CLI

To display SNMP statistics for all JUNOS device drivers, use the following operational mode command:

show sae statistics device common junos 

For example:

user@host> show sae statistics device common junos 
SNMP Statistics
Driver type                    JUNOS
Number of close requests       0
Number of connections accepted 0
Number of current connections  0
Number of open requests        0
Server address                 0.0.0.0
Server port                    3288
Time since last redirect       0

Viewing the State of JUNOS Device Drivers with the C-Web Interface

If the log files indicate a problem with a specific driver, review the configuration of the associated JUNOS router driver with C-Web.

  1. Select SAE from the side pane, and click Drivers.

The Drivers pane appears.

  1. In the Name of Device Driver box, enter a full or partial device driver name for which you want to display information, or leave the box blank to display all devices. Use the format:
  2. default@<router name>
    
    
    
  3. Select an output style from the Style list.
  4. In the Maximum Results box, enter the maximum number of results that you want to receive.
  5. Click OK.

The Drivers pane displays information about the JUNOS device driver.

Viewing Statistics for Specific JUNOS Device Drivers with the C-Web Interface

To view SNMP statistics about devices:

  1. Select SAE from the side pane, click Statistics, and then click Device.

The Device pane appears.

  1. In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.
  2. Select an output style from the Style list.
  3. Click OK.

The Device pane displays statistics for all devices.

Viewing Statistics for All JUNOS Device Drivers with the C-Web Interface

To view SNMP statistics about specific devices:

  1. Select SAE from the side pane, click Statistics, click Device, and then click Common.

The Common pane appears.

  1. In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.
  2. Select the junos from the Type list:
  3. Click OK.

The Common pane displays statistics for the specified device.


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