Troubleshooting Problems with Managing JUNOSe Routers
You can troubleshoot problems with the SRC client on JUNOSe routers and with managed JUNOSe routers, interfaces, and services on the SAE.
Troubleshooting the SRC Client on JUNOSe Routers
To troubleshoot SRC problems on the router:
- Look at the log files for the SAE and the log files generated by the SRC client on the JUNOSe router.
- If the log files indicate a problem with specific interfaces on the router, review the configuration of the associated policies in the SRC software, and fix any errors.
- If the log files indicate a problem with a specific service or its associated policy rules, review the configuration of the service or policies in the SRC software, and fix any errors.
- If the log files indicate only that the SRC client is not responding, ensure that the values in the SAE configuration match the values in the SRC client configuration on the router.
When you restart the SRC client, the SRC client removes all policies that were installed by the SRC software and reports all interfaces again.
NOTE: DHCP addresses that were managed are not reported again, so we recommend that you do not restart the SRC client if you are managing DHCP sessions.
To restart the SRC client in COPS-PR mode, enter the following commands:
host1:<vrName>(config)#no sscc enablehost1:<vrName>(config)#sscc enable cops-prTo restart the SRC client in COPS-XDR mode, enter the following commands:
host1:<vrName>(config)#no sscc enablehost1:<vrName>(config)#sscc enableIf restarting the SRC client does not resolve the problem, rebuild the router configuration and restart the client.
Viewing the State of JUNOSe Device Drivers with the SRC CLI
To display the state of JUNOSe drivers, use the following operational mode command.
show sae drivers <device-namedevice-name
> < (brief) > <maximum-resultsmaximum-results
>user@host>show sae drivers device-name default@dryad
JUNOSe Driver
Device name default@dryadDevice type junoseDevice IP 10.227.7.244Local IP 10.227.7.172TransportRouter default@dryadDevice version 7.2.0Start time Tue Feb 13 14:18:44 EST 2007Number of notifications 20Number of processed added 14Number of processed changed 0Number of processed deleted 6Number of provisioning attempt 30Number of provisioning attempt failed 0Number of outstanding decisions 0Number of SAP 7Number of PAP 1Job QueueSize 0Age (ms) 1Total enqueued 28Total dequeued 28Average job time (ms) 426State SynchronizationNumber recovered subscriber sessions 0Number recovered service sessions 0Number recovered interface sessions 0Number invalid subscriber sessions 0Number invalid service sessions 0Number invalid interface sessions 0Background restoration start time Tue Feb 13 14:18:49 EST 2007Background restoration end time Tue Feb 13 14:18:49 EST 2007Number subscriber sessions restored in background 0Number of provisioning objects left to collect 0Total number of provisioning objects to collect 11Start time Tue Feb 13 14:18:45 EST 2007End time Tue Feb 13 14:18:47 EST 2007Number of synched contexts 7Number of post-sync jobs 6Viewing Statistics for Specific JUNOSe Device Drivers with the SRC CLI
To display statistics for a specific JUNOSe device driver, use the following operational mode command:
show sae statistics device <name name> < (brief) >user@host>show sae statistics device name default@dryad
SNMP Statistics
Add notification handle time 6Change notification handle time 0Client ID default@dryadDelete notification handle time 0Failover IP 0.0.0.0Failover port 0Handle message time 60Job queue age 0Job queue time 4Number message send 158Number of added jobs 9Number of add notifications 4Number of change notifications 0Number of delele notifications 0Number of managed interfaces 4Number of message errors 0Number of message timeouts 0Number of removed jobs 9Number of user session established 0Number of user session removed 0Router type JUNOSE COPSUp time 172286Using failover server falseViewing Statistics for All JUNOSe Device Drivers with the SRC CLI
To display SNMP statistics for all JUNOSe device drivers, use the following operational mode command:
show sae statistics device common junose-copsuser@host>show sae statistics device common junose-cops
SNMP StatisticsDriver type JUNOSE COPSNumber of close requests 0Number of connections accepted 2Number of current connections 1Number of open requests 2Server address 0:0:0:0:0:0:0:0Server port 3288Time since last redirect 186703Viewing the State of JUNOSe Device Drivers with the C-Web Interface
If the log files indicate a problem with a specific driver, review the configuration of the associated with the JUNOSe router driver with the C-Web interface.
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- In the Name of Device Driver box, enter a full or partial device driver name for which you want to display information, or leave the box blank to display all devices. Use the format:
<virtual router name>@<router name>
- Select an output style from the Style list.
- In the Maximum Results box, enter the maximum number of results that you want to receive.
- Click OK.
The Drivers pane displays information about the JUNOSe device driver.
Viewing Statistics for Specific JUNOSe Device Drivers with the C-Web Interface
To view SNMP statistics about devices:
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- In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.
- Select an output style from the Style list.
- Click OK.
The Device pane displays statistics for all devices.
Viewing Statistics for All JUNOSe Device Drivers with the C-Web Interface
To view SNMP statistics about specific devices:
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- In the Device Name box, enter a full or partial device name for which you want to display information, or leave the box blank to display all devices.
- Select junose-cops from the Type list.
- Click OK.
The Common pane displays statistics for the specified device.