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Return the Failed Component
To return a failed component:
- Determine the part number and serial number of the component.
To list the numbers for all components installed in the chassis, use
the following command:user@host> show chassis hardware
If the component does not appear in the hardware inventory listing, check the failed component for the attached serial number ID label.
Note: The cooling system components (fans and impellers) do not have serial numbers. Therefore, you will not see a serial number listed in the hardware inventory or a serial number ID label on the component.
- Obtain a Return Material Authorization (RMA) number from
JTAC. You can send e-mail to support@juniper.net, or call
1-888-314-JTAC (within the United States) or 1-408-745-9500 (from
outside the United States).
Provide the following information in your e-mail message or during the telephone call:
- Part number, description, and serial number of the component
- Your name, organization name, telephone number, fax number, and e-mail address
- Shipping address for the replacement component, including a contact name, phone number, and e-mail address
- Description of the failure, including log messages
The support representative will validate your request and issue an RMA number for the return of the component
- Pack the router or component for shipment, as described in the appropriate router hardware guide. Label the package with the corresponding RMA number.
