- play_arrow Overview
- play_arrow Site Planning, Preparation, and Specifications
- Site Preparation Checklist for ACX5448, ACX5448-D, and ACX5448-M Routers
- ACX5448, ACX5448-D, and ACX5448-M Site Guidelines and Requirements
- ACX5448, ACX5448-D, and ACX5448-M Network Cable and Transceiver Planning
- ACX5448, ACX5448-D, and ACX5448-M Management and Console Port Specifications and Pinouts
- play_arrow Initial Installation and Configuration
- ACX5448, ACX5448-D, and ACX5448-M Installation Overview
- Unpacking and Mounting ACX5448, ACX5448-D, and ACX5448-M
- Connect ACX5448, ACX5448-D, and ACX5448-M to Power
- Connect ACX5448, ACX5448-D, and ACX5448-M to External Devices
- Register Products—Mandatory to Validate SLAs
- Perform Initial Software Configuration for the ACX5448, ACX5448-D, and ACX5448-M Routers
- play_arrow Maintaining Components
- play_arrow Troubleshooting Hardware
- play_arrow Safety and Compliance Information
- General Safety Guidelines and Warnings
- Definitions of Safety Warning Levels
- Qualified Personnel Warning
- Warning Statement for Norway and Sweden
- Fire Safety Requirements
- Installation Instructions Warning
- Restricted Access Warning
- Ramp Warning
- Rack-Mounting and Cabinet-Mounting Warnings
- Grounded Equipment Warning
- Radiation from Open Port Apertures Warning
- Laser and LED Safety Guidelines and Warnings
- Maintenance and Operational Safety Guidelines and Warnings
- General Electrical Safety Guidelines and Warnings
- Prevention of Electrostatic Discharge Damage
- Site Electrical Wiring Guidelines
- AC Power Electrical Safety Guidelines
- AC Power Disconnection Warning
- DC Power Disconnection Warning
- DC Power Grounding Requirements and Warning
- DC Power Wiring Sequence Warning
- DC Power Wiring Terminations Warning
- Multiple Power Supplies Disconnection Warning
- TN Power Warning
- Action to Take After an Electrical Accident
- Agency Approvals for ACX5448, ACX5448-D, and ACX5448-M Routers
- Compliance Statements for Data Center
- Compliance Statements for EMC Requirements
- Compliance Statements for Environmental Requirements
Contacting Customer Support and Returning the Chassis or Components
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
How to Locate the Serial Number on an ACX5400 Router or Component
If you are returning a router or component to Juniper Networks for repair or replacement, you must locate the serial number of the router or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA). See Contact Customer Support.
If the router is operational and you can access the command-line interface (CLI), you can list serial numbers for the router and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the router or component.
If you want to find the serial number ID label on a component, you need to remove the component from the router chassis, for which you must have the required parts and tools available.
- List the Chassis and Component Details Using the CLI
- Locate the Chassis Serial Number ID Label on an ACX5400 Router
- Locate the Serial Number ID Labels on ACX5400 Power Supply Modules
- Locate the Serial Number ID Label on an ACX5400 Fan Module
List the Chassis and Component Details Using the CLI
To list the components and serial numbers of ACX5448, ACX5448-D, and ACX5448-M routers,
use the show chassis hardware CLI operational mode command.
The show chassis hardware output for ACX5448:
user@device> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis XW3618080034 ACX5448
Midplane REV 04 650-077913 XW3618080034 ACX5448
PEM 0 REV 04 740-038949 1GA36460007 JPSU-650W-DC-AFI
PEM 1 REV 04 740-038949 1GA36460006 JPSU-650W-DC-AFI
Routing Engine BUILTIN BUILTIN Routing Engine
DFEB
FPC 0 BUILTIN BUILTIN FPC BUILTIN
MIC 0 48x1GE/48x10GE
PIC 0 BUILTIN BUILTIN 48x1GE/48x10GE
Xcvr 3 REV 01 740-031980 193363A00601 SFP+-10G-SR
Xcvr 45 REV 01 740-031980 AP30QZH SFP+-10G-SR
MIC 1 16x10/25GE 4x40/100GE
PIC 1 BUILTIN BUILTIN 16x10/25GE 4x40/100GE
Xcvr 0 REV 01 740-065632 1ACS22362SJ QSFP28-100G-AOC-5M
Xcvr 2 REV 01 740-058734 1ACQ114502X QSFP-100GBASE-SR4
Fan Tray 0 Fan Tray ACX5448 0, Back to Front Airflow - AFI
Fan Tray 1 Fan Tray ACX5448 1, Back to Front Airflow - AFI
Fan Tray 2 Fan Tray ACX5448 2, Back to Front Airflow - AFI
Fan Tray 3 Fan Tray ACX5448 3, Back to Front Airflow - AFI
Fan Tray 4 Fan Tray ACX5448 4, Back to Front Airflow - AFI
Fan Tray 5 Fan Tray ACX5448 5, Back to Front Airflow - AFI
The show chassis hardware output for ACX5448-D:
user@device> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis XW3617360011 ACX5448-D
Midplane REV 02 650-077913 XW3617360011 ACX5448-D
PEM 0 REV 02 740-070749 1F187290059 AC AFO 850W PSU
PEM 1 REV 02 740-070749 1F187290027 AC AFO 850W PSU
Routing Engine BUILTIN BUILTIN Routing Engine
DFEB
FPC 0 BUILTIN BUILTIN FPC BUILTIN
MIC 0 36x1GE/36x10GE
PIC 0 BUILTIN BUILTIN 36x1GE/36x10GE
Xcvr 6 REV 01 740-031980 2013057700056 SFP+-10G-SR
MIC 1 8x10/25GE 2x40/100GE
PIC 1 BUILTIN BUILTIN 8x10/25GE 2x40/100GE
MIC 2 2x200GE CFP2-DCO
PIC 2 BUILTIN BUILTIN 2x200GE CFP2-DCO
Fan Tray 0 Fan Tray ACX5448-D 0, Front to Back Airflow - AFO
Fan Tray 1 Fan Tray ACX5448-D 1, Front to Back Airflow - AFO
Fan Tray 2 Fan Tray ACX5448-D 2, Front to Back Airflow - AFO
Fan Tray 3 Fan Tray ACX5448-D 3, Front to Back Airflow - AFO
Fan Tray 4 Fan Tray ACX5448-D 4, Front to Back Airflow - AFO
Fan Tray 5 Fan Tray ACX5448-D 5, Front to Back Airflow - AFO
The show chassis hardware output for ACX5448-M:
user@device> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis XW3617360011 ACX5448-M
Midplane REV 02 650-077913 XW3617360011 ACX5448-M
PEM 0 REV 02 740-070749 1F187290059 AC AFO 850W PSU
PEM 1 REV 02 740-070749 1F187290027 AC AFO 850W PSU
Routing Engine BUILTIN BUILTIN Routing Engine
DFEB
FPC 0 BUILTIN BUILTIN FPC BUILTIN
MIC 0 44x1GE/44x10GE MACSEC
PIC 0 BUILTIN BUILTIN 44x1GE/44x10GE MACSEC
Xcvr 6 REV 01 740-031980 2013057700056 SFP+-10G-SR
MIC 1 24x10/25GE 6x40/100GE
PIC 1 BUILTIN BUILTIN 24x10/25GE 6x40/100GE
Fan Tray 0 Fan Tray ACX5448-M 0, Front to Back Airflow - AFO
Fan Tray 1 Fan Tray ACX5448-M 1, Front to Back Airflow - AFO
Fan Tray 2 Fan Tray ACX5448-M 2, Front to Back Airflow - AFO
Fan Tray 3 Fan Tray ACX5448-M 3, Front to Back Airflow - AFO
Fan Tray 4 Fan Tray ACX5448-M 4, Front to Back Airflow - AFO
Fan Tray 5 Fan Tray ACX5448-M 5, Front to Back Airflow - AFO
The show chassis hardware output for ACX5448-M-LT:
user@device> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis XM0219200013 ACX5448-M-L Midplane REV 06 650-092523 XM0219200013 ACX5448-M-L PEM 0 REV 05 740-053352 1GD18190445 JPSU-850W-AC-AFO PEM 1 REV 05 740-053352 1GD18190001 JPSU-850W-AC-AFO Routing Engine 0 BUILTIN BUILTIN RE-ACX-5448 DFEB FPC 0 BUILTIN BUILTIN FPC BUILTIN MIC 0 44x1GE/44x10GE MACSEC PIC 0 BUILTIN BUILTIN 44x1GE/44x10GE MACSEC MIC 1 24x10/25GE 6x40/100GE PIC 1 BUILTIN BUILTIN 24x10/25GE 6x40/100GE Fan Tray 0 Fan Tray ACX5448-M 0, Front to Back Airflow - AFO Fan Tray 1 Fan Tray ACX5448-M 1, Front to Back Airflow - AFO Fan Tray 2 Fan Tray ACX5448-M 2, Front to Back Airflow - AFO Fan Tray 3 Fan Tray ACX5448-M 3, Front to Back Airflow - AFO Fan Tray 4 Fan Tray ACX5448-M 4, Front to Back Airflow - AFO Fan Tray 5 Fan Tray ACX5448-M 5, Front to Back Airflow - AFO
You must remove the fan module to read the fan serial number from the serial number ID label. The fan module serial number cannot be viewed through the CLI. Fan Tray 2 refers to the third module from the left, counting from 0.
Locate the Chassis Serial Number ID Label on an ACX5400 Router
On the ACX5400 router product models, the serial number ID label is located on the right side of the port panel. See Figure 1, Figure 2 , and Figure 3 for examples of where to find the serial number ID.
Locate the Serial Number ID Labels on ACX5400 Power Supply Modules
The power supply modules (PSMs) installed in an ACX5400 are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the router chassis to see the FRU serial number ID label.
AC PSM—The serial number ID label is on the top of the AC PSM. See Figure 4 and Figure 5.
Figure 4: ACX5448 AC PSM Serial Number Location
Figure 5: ACX5448-D and ACX5448-M AC PSM Serial Number Location
DC PSM—The serial number ID label is on the top of the DC PSM. See Figure 6 and Figure 7.
Figure 6: ACX5448 DC PSM Serial Number Location
Figure 7: DC PSM Serial Number Location for ACX5448-D and ACX5448-M Routers
Locate the Serial Number ID Label on an ACX5400 Fan Module
The fan modules installed in an ACX5400 are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the router chassis to see the FRU serial number ID label.
Fan module–The serial number ID label is located at the base of the fan module. See Figure 8.
Contact Customer Support to Obtain a Return Material Authorization
If you need to return a device or hardware component to Juniper Networks for repair or replacement, obtain an RMA number from JTAC. You must obtain an RMA number before you attempt to return the component.
After locating the serial number of the device or hardware component you want to return, open a service request with the JTAC on the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following information:
Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
showcommands
You can contact JTAC 24 hours a day, seven days a week, on the Web or by telephone:
Service Request Manager: https://support.juniper.net/support
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
For international or direct-dial options in countries without toll free numbers, see https://support.juniper.net/support.
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.
The support representative validates your request and issues an RMA number for return of the component.
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Use the original shipping materials if they are available.
Place individual components in antistatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.
Do not stack any of the hardware components.
