Returning an ACX7024 or ACX7024X Chassis or Components
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
How to Locate the Serial Number on an ACX7024 and ACX7024X Router or Component
If you are returning a router or component to Juniper Networks for repair or replacement, you must locate the serial number of the router or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA).
If the router is operational and you can access the command-line interface (CLI), you can list serial numbers for the router and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the router or component.
If you want to find the serial number ID label on a component, you need to remove the component from the router chassis, for which you must have the required parts and tools available.
- List the Chassis and Component Details Using the CLI
- Locate the Chassis Serial Number ID Label on an ACX7024 or ACX7024X Router
- Locate the Serial Number ID Labels on an ACX7024 Power Supply Module
- Guidelines for Packing Hardware Components for Shipment
List the Chassis and Component Details Using the CLI
To list the components and serial numbers of ACX7024 or ACX7024X
routers, use the show chassis hardware
CLI operational mode
command.
The show chassis hardware
output for ACX7024:
user@device> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis FL1822AN0036 JNP7024 [ACX7024] PSM 0 REV 02 740-134839 1F34C070224 JPSU-400W-DC-AFI PSM 1 REV 02 740-134839 1F34C070023 JPSU-400W-DC-AFI Routing Engine 0 REV 06 650-136135 FL1822AN0036 RE-ACX-7024 CB 0 BUILTIN BUILTIN Control Board FPC 0 BUILTIN BUILTIN ACX7024-FPC PIC 0 BUILTIN BUILTIN MRATE- 24xSFP28 + 4xQSFP Fan Tray 0 BUILTIN BUILTIN ACX7024 Fan, Front to Back Airflow - AFO
Locate the Chassis Serial Number ID Label on an ACX7024 or ACX7024X Router
On the ACX7024 and ACX7024X router product models, the serial number ID label is located on the right side of the device. See Figure 1 for an example of where to find the serial number ID.
Locate the Serial Number ID Labels on an ACX7024 Power Supply Module
The power supply modules (PSMs) installed in ACX7024 and ACX7024X routers are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the router chassis to see the FRU serial number ID label.
The serial number ID label for a DC PSM is on the top of the DC PSM. See Figure 2.
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Use the original shipping materials if they are available.
Place individual components in antistatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.
Do not stack any of the hardware components.