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Returning an ACX7024 or ACX7024X Chassis or Components

How to Return a Hardware Component to Juniper Networks, Inc.

If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

Note:

Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.

For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.

For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).

To return a defective hardware component:

  1. Determine the part number and serial number of the defective component.
  2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
  3. Provide the following information in your e-mail message or during the telephone call:

    • Part number and serial number of component

    • Your name, organization name, telephone number, and fax number

    • Description of the failure

  4. The support representative validates your request and issues an RMA number for return of the component.
  5. Pack the component for shipment.

How to Locate the Serial Number on an ACX7024 and ACX7024X Router or Component

SUMMARY 

If you are returning a router or component to Juniper Networks for repair or replacement, you must locate the serial number of the router or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA).

If the router is operational and you can access the command-line interface (CLI), you can list serial numbers for the router and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the router or component.

Note:

If you want to find the serial number ID label on a component, you need to remove the component from the router chassis, for which you must have the required parts and tools available.

List the Chassis and Component Details Using the CLI

To list the components and serial numbers of ACX7024 or ACX7024X routers, use the show chassis hardware CLI operational mode command.

The show chassis hardware output for ACX7024:

Locate the Chassis Serial Number ID Label on an ACX7024 or ACX7024X Router

On the ACX7024 and ACX7024X router product models, the serial number ID label is located on the right side of the device. See Figure 1 for an example of where to find the serial number ID.

Figure 1: Location of the Serial Number ID Label on an ACX7024 and ACX7024X Router Location of the Serial Number ID Label on an ACX7024 and ACX7024X Router

Locate the Serial Number ID Labels on an ACX7024 Power Supply Module

The power supply modules (PSMs) installed in ACX7024 and ACX7024X routers are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the router chassis to see the FRU serial number ID label.

The serial number ID label for a DC PSM is on the top of the DC PSM. See Figure 2.

Figure 2: ACX7024 and ACX7024X DC PSM Serial Number Location ACX7024 and ACX7024X DC PSM Serial Number Location

Guidelines for Packing Hardware Components for Shipment

To pack and ship individual components:

  • When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Use the original shipping materials if they are available.

  • Place individual components in antistatic bags.

  • Write the RMA number on the exterior of the box to ensure proper tracking.

CAUTION:

Do not stack any of the hardware components.