Contact Customer Support

You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in one of the following ways:

• On the Web, using the Service Request Manager link at:

  https://support.juniper.net/support/

• By telephone:

  • From the US and Canada: 1-888-314-JTAC

  • From all other locations: 1-408-745-9500

    Note:

    If contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.

When requesting support from JTAC by telephone, be prepared to provide the following information:

• Your existing service request number, if you have one

• Details of the failure or problem

• Type of activity being performed on the device when the problem occurred

• Configuration data displayed by one or more show commands

• Your name, organization name, telephone number, fax number, and shipping address

The support representative validates your request and issues an RMA number for return of the component.