- play_arrow Fast Track: Initial Installation
- play_arrow Overview
- play_arrow Site Planning, Preparation, and Specifications
- play_arrow Initial Installation and Configuration
- PTX10016 Installation Overview
- Unpack the PTX10016 Router
- Mount the PTX10016 by Using the JNP10004-RMK-4POST Rack Mount Kit
- Mount the PTX10016 by Using the EX-MOD-RMK-4POST Rack Mount Kit
- Install and Maintain the Front Door and its Components on the PTX10016 Router
- Connect the PTX10016 Router to Power
- Connect the PTX10016 Router to External Devices
- Register Products—Mandatory to Validate SLAs
- Perform the Initial Configuration for the PTX10016 Router
- play_arrow Maintain Components
- Maintain the PTX10016 Routing and Control Boards
- Maintain the PTX10016 Cooling System Components
- Maintain the PTX10016 Power System Components
- Maintain the PTX10016 Switch Fabric Components
- Maintain the PTX10016 Line Cards
- Maintain the PTX10016 Transceivers and Fiber-Optic Cables
- Remove the PTX10016 Router from the Rack
- play_arrow Troubleshoot Hardware
- play_arrow Safety and Compliance Information
- General Safety Guidelines and Warnings
- Definitions of Safety Warning Levels
- Qualified Personnel Warning
- Warning Statement for Norway and Sweden
- Fire Safety Requirements
- Installation Instructions Warning
- Chassis and Component Lifting Guidelines
- PTX10016 Chassis Lifting Guidelines
- Restricted Access Warning
- Ramp Warning
- Rack-Mounting and Cabinet-Mounting Warnings
- Grounded Equipment Warning
- Radiation from Open Port Apertures Warning
- Laser and LED Safety Guidelines and Warnings
- Maintenance and Operational Safety Guidelines and Warnings
- General Electrical Safety Guidelines and Warnings
- Action to Take After an Electrical Accident
- Prevention of Electrostatic Discharge Damage
- AC Power Electrical Safety Guidelines
- AC Power Disconnection Warning
- DC Power Electrical Safety Guidelines for the PTX10008 and PTX10016 Routers
- DC Power Copper Conductors Warning
- DC Power Disconnection Warning
- DC Power Grounding Requirements and Warning
- DC Power Wiring Sequence Warning
- DC Power Wiring Terminations Warning
- Multiple Power Supplies Disconnection Warning
- TN Power Warning
- Fire Safety Requirements
- PTX10008 and PTX10016 Agency Approvals and Compliance Statements
Contact Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in one of the following ways:
On the Web, using the Service Request Manager link at:
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
Note:If contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
Your existing service request number, if you have one
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
showcommandsYour name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues an RMA number for return of the component.
