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Returning the PTX5000 Chassis or Components

Displaying PTX5000 Component Serial Numbers

Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you must find the serial number on the PTX5000 or component. To list all of the PTX5000 components and their serial numbers, enter the following command-line interface (CLI) command:

Most components also have a small rectangular serial number ID label (see Figure 1) attached to the component body.

Figure 1: Serial Number ID Label Barcode with alphanumeric code AD6003 and vertical number 1800 on the right.

PTX5000 Component Serial Number Locations

Horizontal Air Filter Serial Number Label

The serial number label is located on the horizontal air filter as shown in Figure 2.

Figure 2: Horizontal Air Filter Serial Number LabelTechnical drawing of a component with a honeycomb-patterned panel. Label shows part number 760-034638, revision 03, date MAY 11, designation TENDR, serial number SN: 000030.

Chassis Serial Number Label

The serial number label is located on the chassis as shown in Figure 3.

Figure 3: Chassis Serial Number LabelTechnical illustration of a rack-mounted server with ports and connections; highlights barcode with code JN11D16GAJB.

CCG Serial Number Label

The serial number label is located a shown in Figure 4.

Figure 4: CCG Serial Number LabelTechnical illustration of a CCG module with labeled connectors: GPS ANT, GPS SYNC, GPS CLOCK, GPS TIME. Barcode 3BAN6308.

Control Board Serial Number Label

The serial number label is located as shown in Figure 4.

Figure 5: Control Board Serial Number LabelTechnical drawing of a rack-mounted device with ports, buttons, indicators; labeled EC2767 for inventory tracking.
Figure 6: CB2-PTX Control Board Serial Number LabelNetwork device labeled CB2-PTX with Ethernet ports, status LEDs, console port, and barcode EC2787 for rack installation.

Craft Interface Serial Number Label

The serial number label is located as shown in Figure 7.

Figure 7: Craft Interface Serial Number LabelJuniper Networks PTX5000 front panel with logo, model label, barcode EG1671, fan module, LED indicators, control buttons, and Junos branding.

Horizontal Fan Tray Serial Number Label

The serial number label is located as shown in Figure 8.

Figure 8: Horizontal Fan Tray Serial Number LabelTechnical drawing of rectangular device with barcode G14368 and text NORTHROP GRUMMAN, likely aerospace or defense equipment.

Vertical Fan Tray Serial Number Label

The serial number label is located as shown in Figure 9.

Figure 9: Vertical Fan Tray Serial Number LabelServer component with barcode EC1438, showing ventilation panels, removal handle, and mounting points.

FPC Serial Number Label

The location of the FPC serial number label depends on the FPC model number, as shown in Figure 10, Figure 11, and Figure 12.

Figure 10: FPC-PTX-P1-A Serial Number LabelTechnical drawing of electronic module for industrial control, featuring connectors, indicators, and highlighted part number EF4381.
Figure 11: FPC2-PTX-P1A Serial Number LabelTechnical drawing of electronic module labeled EF4381 with connectors on left and blue circle highlighting a component.
Figure 12: FPC3-PTX-U2 and FPC3-PTX-U3 Serial Number LabelTechnical illustration of a server blade with a highlighted yellow label marked ACPJ3469 for identification.

PIC Serial Number Label

The serial number label for the 10-Gigabit Ethernet PIC is located on the PIC as shown in Figure 13.

Figure 13: 10-Gigabit Ethernet PIC Serial Number LabelTechnical drawing of Beckhoff EtherCAT Terminal EF4643 showing connection points and indicators for industrial automation.

The serial number label for the 40-Gigabit Ethernet PIC is located on the PIC as shown in Figure 14.

Figure 14: 40-Gigabit Ethernet PIC Serial Number LabelTechnical drawing of PI-PTX-240GE-QPP network module with ports and connectors for data transmission.

The serial number label for the 100-Gigabit Ethernet PIC is located on the PIC as shown in Figure 15.

Figure 15: 100-Gigabit Ethernet PIC Serial Number LabelTechnical illustration of a PI-FDX F-1000E-CFP module for networking, labeled EG2801.

The serial number label for the 100-Gigabit Ethernet CFP2 PIC is located on the PIC as shown in Figure 16.

Figure 16: 100-Gigabit Ethernet CFP2 PIC Serial Number Label100 Gigabit Ethernet module with CFP2 ports, labeled P2-100GE-CFP2, featuring cable ports, status indicators, and barcode EE0834.

PDU Serial Number Label

The serial number label is located as shown in Figure 17 and Figure 18).

Figure 17: DC PDU Serial Number LabelDC Power Distribution Unit with circuit breakers, output switches, and connectors for power management in telecom or data centers. Serial number ZJ0028.
Figure 18: AC PDU Serial Number LabelTechnical illustration of a Power Distribution Unit with serial number, ventilation grilles, output switch, power input specifications, terminal block, and mounting brackets.

PSM Serial Number Label

The serial number label is located as shown in Figure 19 and Figure 20.

Figure 19: DC PSM Serial Number LabelTechnical illustration of an electronic module with honeycomb vents, screw holes, barcode S/N: ZB00030, and function symbols.
Figure 20: AC PSM Serial Number LabelTechnical illustration of a network module with a zoomed-in serial number label SN YMSSSSS, honeycomb vent, and firmware markings.

Routing Engine Serial Number Label

The serial number label is located as shown in Figure 21.

Figure 21: Routing Engine Serial Number LabelTechnical diagram of machine with labeled parts; serial number ID label "Product of USA" highlighted.
Figure 22: RE-PTX-X8-64G Routing Engine Serial Number LabelTechnical diagram of a server motherboard showing components like memory slots, CPU socket, PCIe slots, and connectors.

SIB Serial Number Label

The serial number label is located as shown in Figure 23 and Figure 24.

Figure 23: SIB Serial Number LabelCisco 6500/7600 Series SPA Interface Processor-400 SIP-400 with barcode EE0834 for inventory or identification.
Figure 24: SIB2 Serial Number LabelNetwork module with barcode EE0834 highlighted for identification, designed as a removable card for data center equipment.

Contact Customer Support to Obtain a Return Material Authorization

If you need to return a device or hardware component to Juniper Networks for repair or replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC). You must obtain an RMA number before you attempt to return the component.

After locating the serial number of the device or hardware component you want to return, open a service request with the Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.

Before you request an RMA number from JTAC, be prepared to provide the following information:

  • Your existing service request number, if you have one

  • Serial number of the component

  • Your name, organization name, telephone number, fax number, and shipping address

  • Details of the failure or problem

  • Type of activity being performed on the device when the problem occurred

  • Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

Note:

For international or direct-dial options in countries without toll free numbers, see https://support.juniper.net/support.

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Tools and Parts Required to Remove Components from a PTX5000

To remove components from the PTX5000 or the PTX5000 from a rack, you need the following tools and parts:

  • 2.5-mm flat-blade (–) screwdriver, for detaching alarm relay terminal block

  • 7/16-in. (11-mm) nut driver

  • Blank panels to cover empty slots

  • Electrostatic bag or antistatic mat, for each component

  • Electrostatic discharge (ESD) grounding wrist strap

  • Flat-blade (–) screwdriver

  • Mechanical lift (for the chassis)

  • Phillips (+) screwdrivers, numbers 1 and 2

  • Rubber safety cap for fiber-optic interfaces and cable

  • Wire cutters

Packing the PTX5000 for Shipment

To pack the PTX5000 for shipment:

  1. Retrieve the shipping crate and packing materials in which the PTX5000 was originally shipped. If you do not have these materials, contact your Juniper Networks representative about approved packaging materials.
  2. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist, and connect the strap to one of the ESD points on the chassis.
  3. On the console or other management device connected to the primary Routing Engine, enter CLI operational mode. To power off the PTX5000, see Powering Off the PTX5000.
  4. Disconnect power from the PTX5000. For instructions, see the procedure to disconnect power inReplacing a PTX5000 120-A DC PDU.
  5. Remove the cables that connect to all external devices..
  6. Remove all Field Replaceable Units (FRUs) from the PTX5000.
  7. Remove the PTX5000 from the rack. Place the mechanical lift platform under the router, unscrew and remove the mounting screws from the rack, and move the router to the shipping crate.
  8. Place the PTX5000 in the shipping crate or onto the pallet. If on a pallet, bolt the router to the pallet.
  9. Cover the PTX5000 with an ESD bag and place the packing foam on top of and around the router.
  10. Replace the accessory box on top of the packing foam.
  11. Securely tape the box closed or place the crate cover over the PTX5000.
  12. Write the RMA number on the exterior of the box to ensure proper tracking.

Packing PTX5000 Components for Shipment

To pack and ship individual components:

  • When you return components, make sure they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Use the original shipping materials if they are available.

  • Place individual boards in electrostatic bags.

  • Write the RMA number on the exterior of the box to ensure proper tracking.

CAUTION:

Do not stack any of the PTX5000 components.

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