- play_arrow Overview
- play_arrow Site Planning, Preparation, and Specifications
- play_arrow Initial Installation and Configuration
- play_arrow Maintaining Components
- play_arrow Troubleshooting
- play_arrow Safety and Compliance Information
- General Safety Guidelines and Warnings
- Definitions of Safety Warning Levels
- Qualified Personnel Warning
- Warning Statement for Norway and Sweden
- Fire Safety Requirements
- Installation Instructions Warning
- Chassis and Component Lifting Guidelines
- Restricted Access Warning
- Ramp Warning
- Rack-Mounting and Cabinet-Mounting Warnings
- Grounded Equipment Warning
- Laser and LED Safety Guidelines and Warnings
- Radiation from Open Port Apertures Warning
- Maintenance and Operational Safety Guidelines and Warnings
- General Electrical Safety Guidelines and Warnings
- Action to Take After an Electrical Accident
- Prevention of Electrostatic Discharge Damage
- AC Power Electrical Safety Guidelines
- AC Power Disconnection Warning
- DC Power Electrical Safety Guidelines
- DC Power Copper Conductors Warning
- DC Power Disconnection Warning
- DC Power Grounding Requirements and Warning
- DC Power Wiring Sequence Warning
- DC Power Wiring Terminations Warning
- Multiple Power Supplies Disconnection Warning
- TN Power Warning
- Agency Approvals and Compliance Statements for the QFX10002
Contact Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in one of the following ways:
On the Web, using the Service Request Manager link at:
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
Note:If contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
Your existing service request number, if you have one
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
show
commandsYour name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues an RMA number for return of the component.