Juniper Advanced Threat Prevention Cloud Troubleshooting Overview

This topic provides a general guide to troubleshooting some typical problems you may encounter on Juniper ATP Cloud.

Table 1 provides a summary of the symptom or problem and recommended actions with links to the troubleshooting documentation.

Table 1: Troubleshooting Juniper ATP Cloud
Symptom or Problem	Recommended Action
SRX device can’t communicate with cloud	See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking DNS and Routing Configurations See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking Certificates See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the Routing Engine Status See request services advanced-anti-malware data-connection See request services advanced-anti-malware diagnostic
Files not being sent to cloud	See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking DNS and Routing Configurations See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking Certificates See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the Routing Engine Status See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the application-identification License
Viewing system log messages	See Viewing Juniper Advanced Threat Prevention Cloud System Log Messages
Setting traceoptions	See Configure traceoptions See Viewing the traceoptions Log File See Turning Off traceoptions
Dashboard reports not displaying any data	See Juniper Advanced Threat Prevention Cloud Dashboard Reports Not Displaying