Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active Juniper Care or Partner Support Services support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.
- JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.
- Product warranties—For product warranty information, visit https://www.juniper.net/support/warranty/.
- JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
- Find CSC offerings: https://www.juniper.net/customers/support/
- Search for known bugs: https://prsearch.juniper.net/
- Find product documentation: https://www.juniper.net/documentation/
- Find solutions and answer questions using our Knowledge Base: https://supportportal.juniper.net/s/knowledge
- Download the latest versions of software and review release notes: https://www.juniper.net/customers/csc/software/
- Search technical bulletins for relevant hardware and software notifications: https://supportportal.juniper.net/s/knowledge
- Join and participate in the Juniper Networks Community Forum: https://www.juniper.net/company/communities/
- Create a service request online: https://supportportal.juniper.net/
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/
Creating a Service Request with JTAC
You can create a service request with JTAC on the Web or by telephone.
- Visit https://support.juniper.net/support/requesting-support/
- Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support/requesting-support/.