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Resetting the Password for Service Provider, OpCo, and Tenant Users

As an SP administrator or OpCo administrator, you can reset the password for OpCo and tenant users. Also, users with the Update permission for user objects can reset the password for service provider, OpCo, and tenant users.

You must reset the password when a user’s account is locked. A user’s account is locked when the user enters password incorrectly for five times successively.

To reset the password:

  1. Select Administration > Users in Administration Portal.

    The Users page appears, displaying a list of service provider, OpCo, and tenant users.

  2. Select the username for which you want to reset the password, and then select More > Reset Password.

    An alert message appears, asking you to confirm the reset password operation.

  3. Click Yes to confirm the reset password operation.

    A confirmation message appears, indicating that the password is successfully reset, and CSO sends an e-mail with a link to reset the password to the e-mail address associated with the user ID for which you are resetting the password.

    Note:

    The link is active only for 24 hours.

The user can set a new password by accessing the mail from CSO and use the new password to log in to CSO.

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