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Resend Activation Link in Administration Portal

When service provider (SP) or operating company (OpCo) administrators create a new user of any role or type, CSO automatically sends an activation link to their e-mail account. The SP or OpCo administrator can resend activation link to the user’s account in the following events:

  • The initial activation link expired, or

  • The e-mail with the activation link does not get delivered, or

  • The user's account must be manually re-enabled.

If you are an SP administrator, you can resend the activation link to users with SP, OpCo, and tenant roles (both administrators and operators). If you are an OpCo administrator, you can resend the activation link to users with OpCo and tenant roles (both administrators and operators).

To resend the activation link:

  1. Select Administration > Users in Administration Portal.

    The Users page appears, displaying a list of users.

  2. Select the username to whose account you want to send the activation link, and then select More > Resend Activation Link.

    An alert message appears, asking you to confirm the resend activation link operation.

  3. Click Yes to confirm the resend activation link operation.

    An e-mail is sent to the user’s e-mail address with a URL to reset the password in order to activate their account in CSO. The URL is active for 24 hours.

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