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Rebooting a CPE Device

You need to reboot a CPE device if the device is down, or if all troubleshooting options fail.

To reboot a CPE device:

  1. Select Resources > Devices.
  2. Select the CPE device that you want to reboot and select More > Reboot.

    A Device Reboot job link is created and the Status Message column displays the status as Reboot in-progress.

    Note:

    If you reboot a tenant device, deployments that are in progress are stopped.

  3. (Optional) Click the Device Reboot link to view the device reboot logs.
  4. (Optional) You can view the job status on the Monitor > Jobs page.

You can view the status of reboot in the Status Message column.

On successful reboot of the CPE device, the Status Message column displays the status as Reboot Succeeded.

If a CPE device is not reachable or if the reboot time exceeds the timeout value, the reboot fails and the Status Message column displays the status as Reboot Failed.

Note:

The timeout value for rebooting a CPE device is 14 minutes.

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