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Activating Dual CPE Devices (Device Redundancy)

You can activate a device after the device status is changed to EXPECTED in the Sites page. When you see the device status is EXPECTED, it indicates that the device is ready to be activated. If you see the device status as Undefined, contact your service provider for assistance.

Note:

You must activate both the primary and the secondary devices simultaneously.

You must use the same device model for both primary and secondary devices and the devices must have the same version of Junos OS installed.

You can manually activate a device only when:

  • The status of the site (with which the device is associated) is Configured.

  • The management status of the device is Device_Detected or Device_Connected.

To activate dual CPE devices used as a cluster:

  1. Log in to Customer Portal.
  2. Select Resources > Site Management.

    The Site Management page appears.

  3. Click on the Site Name.

    The Site Name page appears.

  4. On the Devices tab, select the cluster device, and click Activate Device.

    The Activate Device page appears. The Activate Device page consists of Device Information and Device Activation tabs.

    Note:

    You can also activate the device from the Resource > Devices page.

  5. On Device Information page, complete the configuration according to the guidelines provided in Table 1.
    Table 1: Fields on the Activate Device Page

    Field

    Description

    Site Name & Type

    View the name of the site on which the CPE device is activated.

    Connected Region

    View the name of the region to which the CPE device is connected.

    Primary Device Serial Number

    View the serial number of the primary CPE device.

    Primary Device Activation Code

    Enter the activation code of the primary device that your service provider supplied for the device.

    Secondary Device Serial Number

    View the serial number of the secondary CPE device.

    Secondary Device Activation Code

    Enter the activation code of the secondary device that your service provider supplied for the device.

  6. Click Next.

    The Activate Device page appears displaying the progress of the device activation.

  7. After the activation process is complete, click OK.

    The Site Name page appears. If the device activation is successful, the management status of the cluster device changes to MANAGED. If you have selected a service while adding the device, then CSO generates the service provisioning configuration and applies it on the device. The status of the device changes to PROVISIONED.

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