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Upgrading Sites

You can upgrade one or more sites from the Customer Portal > Site Management page.

Upgrading Junos OS

Before you upgrade a site, you must upgrade the Junos OS on the device. The minimum required Junos OS release is 20.4R2. To upgrade the image:

  1. In the Customer Portal, select Resources > Images.

    The Images page appears.

  2. Select the device image to be staged on the device and click the Stage button.

    The Stage Image: Select Devices page appears.

  3. Select the device onto which the device image needs to be staged.

  4. Select Run now if you want to stage the image immediately. Select Schedule at a later time if you want to schedule the staging for a later date and time.

  5. Click OK.

    You are returned to the Images page. If you selected Run Now in Step 4, then you must wait for the confirmation message that staging is complete before proceeding with the next step.

  6. Ensure that the staged image is selected and click the Deploy button .

    The Deploy Image: Select Devices page appears.

  7. Select the device onto which the device image needs to be deployed. Disable the Stage Image toggle button.

  8. Select Run now if you want to deploy the image immediately. Select Schedule at a later time if you want to schedule the deploy for a later date and time.

  9. Click OK.

Upgrading a Site

Note:

  • When you request Request Material Authorization (RMA) on a site that is associated with a single-CPE device and has a version earlier than the current CSO version, the site version is upgraded to the CSO version. The site version is upgraded as part of the device activation and zero touch provisioning (ZTP) process of the replacement device that is performed after the RMA.

  • On a site associated with an NFX dual-CPE device, if the site version is lower than that of the CSO version, you can perform RMA only at the cluster level. After RMA of the cluster, the version of the site is upgraded to that of CSO as part of the device activation and ZTP process of the replacement devices in the cluster.

To upgrade a site:

  1. In Customer Portal, select Resources > Site Management.

    The Site Management page appears.

  2. View the list of sites, and based on the Site Status column identify whether the site requires an upgrade.

    If the Site Status is Provisioned, the upgrade is optional. If the site status is UPGRADE-REQUIRED, the site upgrade is mandatory.

    You cannot upgrade a site if the site status is Created, Provision Failed, Configured, and Activation Failed.

  3. Select a site and click More > Upgrade. The Upgrade Site:SiteName page appears.
  4. Click OK.

CSO triggers an upgrade job and displays a confirmation message with a job ID link. You are returned to the Site Management page. You can click the link in the message to view the details of the job. Alternatively, you can check the status of the job on the Jobs (Monitor > Jobs) page.

When a site is upgraded successfully, the version number of the site matches the CSO version and the management status is set to Provisioned.

Upgrading Sites in Bulk

To upgrade sites in bulk:

  1. In the Customer Portal, select Resources > Site Management.

    The Site Management page appears.

  2. View the list of sites, and based on the Site Status column identify whether the site requires an upgrade.

    If the site status is provisioned, the upgrade is optional. If the site status is UPGRADE-REQUIRED, the site upgrade is mandatory.

    You cannot upgrade a site if the site status is Created, Provision Failed, Configured, and Activation Failed.

  3. Select one or more sites, and click More > Upgrade.

    The Upgrade Site page appears.

  4. Click Upgrade.

A job is created. Click the job ID to go to the Jobs page and view the status of the upgrade. All sites meeting the required criteria are upgraded. When a site is upgraded successfully, the version number of the site matches the CSO version and the management status is set to Provisioned.

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