Restoring Browser Access to a CTPView Server (CTPView Server Menu)
You cannot recover lost usernames and passwords. If you lose access to the CTPView GUI as a Global_Admin user, you can use the following procedure to restore the default Global_Admin user account Juniper, select a new password for user Juniper, and assign the user to the default user group TempGroup.
- From the CTPView Configuration Menu, select 7) CTPView Access Functions.
- Select 1) Reset password for default user Juniper.
- Follow the prompts to assign user Juniper to user group TempGroup. The user is given default user properties.
- Log in to the CTPView GUI with the restored user password, and review the default user values in CTPView Admin Center. Make any appropriate changes.