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ATP Appliance Features Affected by Private Mode

When operating in Private Mode, the following ATP Appliance functionality may be viewable in the UI but greyed-out and unavailable due to no Internet connection.

  • Internet Health Checks

  • GSS Configuration and Remote Support

  • VirusTotal Lookup from the UI (Malware Events)

  • EICAR file download tests

Also note the following:

  • Email Collection for Gmail and Office365 requires Internet access and therefore will not function in an air gapped environment.

  • No Malware Exhaust Traffic is allowed out through the management interface.

  • Support Ticket Generation from the UI (Malware Events) requires Internet access and therefore will not function in an air gapped environment.

    For support ticket generation, rather than submit tickets to the GSS cloud service directly, download the support ticket as a zip file. Email that ticket to the Juniper Threat Lab team using the email address EXT-JATP-JTL-Support@juniper.net.

    Note:

    Please report all other issues in the usual way. See the “Requesting Technical Support” section in the Release Notes for details.

Related Documentation