Validate Your Juniper Account Overview

Juniper Support Insights (JSI) prevents unauthorized access to customer-centric information by validating the user's identity through the Juniper Support Portal. Once validated, the user is granted access to the customer-centric information which the user is entitled to access.

To prevent unauthorized access to customer-centric information, JSI classifies device information into two categories, device-centric and customer-centric information. All users who have access to the organization can view device-centric details from the Installed Base page. However, JSI validates the user identity before providing access to customer-centric details. This ensures that only authorized users have access to customer-centric information from the Installed Base page.

Table 1 lists the device-centric and customer-centric details of a device available on the Installed Base page.

Table 1: Device-centric and Customer-centric Details on the Installed Base Page
	Installed Base Tab	Overview Tab	PBN Tab	SIRT Tab
Device-centric Information	Assured Product SKU Serial Number Model HW EoL Date HW EoS Date Contract Type Warranty Type	Product SKU Recommended Release Last Updated Recommended Link Contract Type End of Life End of Support End of Support End of Engineering First Release Shipping Software EOL Link	JSA ID Title Severity CVSS Score Affected Models OS Versions Affected Release Date JSA Updated Date Problem Solution Workaround Affected Series Release Notes	ID Headline Customer Risk Bug Type Trigger Introduced in Fixed in Release Notes Restoration Restoration Steps Workaround Workaround Provided Product Family
Customer-centric Information	Installed Address Contract ID Contract SKU Contract Start Date Contract End Customer PO Sales Order Ship Date Reseller Distributor Warranty Start Warranty End	Installed Address Contract SKU Start Date End Date Reseller	-	-