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Integrate Your Juniper Support Resources to Your Organization

To enable the correlation of device information maintained within Juniper’s support databases to your Juniper Support Insights experience, you must associate your organization with your Juniper support resources. The support resources are associated with your company's Juniper account. Use your Juniper Support credentials (created through the Juniper Support Portal) to link the Juniper account and integrate your support resources to your organization.

For more information on device specific details collected from the cloud-connected devices, see About the Inventory Page.

Note:

If your Juniper account is linked to multiple organizations, a device onboarded to one organization is automatically removed from the Installed Base page of other organizations. However, once the device is offboarded from the organization, the device reappears on the Installed Base page of all the organizations.

To integrate your Juniper support resources to your organization:

  1. Click Organization > Settings to open the Organization Settings page.
    Note:

    If no Juniper account is currently associated with the organization, the Installed Base tab on the Inventory page will display a link to add a Juniper account. Click Add Juniper Account to link the Juniper-maintained asset information to which you are authorized with your organization.

    Locate the Juniper Account Integration tile.

  2. On the Juniper Account Integration tile, click Add Juniper Account.
    The Add Juniper Account window appears.
  3. Enter your Juniper Support credentials (e-mail address and password), and then click Add.

    Juniper Mist Routing Assurance validates your credentials and links the Juniper account with the organization.

    The Juniper Account Integration tile displays your the account linked to the organization.

    The Installed Base (Organization > Inventory > Installed Base) page is populated with the details of the devices associated with the account.

    Juniper Apstra Cloud Services validates your credentials and links the Juniper account with the organization.

    Note:

    To remove an account, click the Delete (trash can) icon against the account name on the Juniper Account Integration tile. When you remove a user account, the associated devices are removed from the Installed Base page.