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Displaying Service Contract and EOL Data in the Physical Inventory Table

Problem

Description

As of Release 11.3 of Junos Space, the Physical Inventory table can include columns related to the part’s service contract and end-of-life (EOL) status.

The service contract data in this table is populated by the Service Now Devices table. The EOL data in this table is populated by the Service Insight Exposure Analyzer table. If Service Now or Service Insight is not installed, or if the required tables are empty, these columns are not displayed in the Physical Inventory table.

Solution

To investigate missing service contract and EOL data:

  1. Use the table column display filters to check whether the columns have been hidden.

    Select the columns you want. If the columns cannot be selected (are not listed), check your Service Now and Service Insight settings.

  2. Check the Service Now Devices table for details about the devices managed with Junos Space Network Management Platform, including information about the service contract.

    If you are unable to view service contract information, check the Service Now settings to ensure the following items have been properly configured:

    • Service Now Organization. See Organizations Overview topic in the Service Now documentation.

    • Service Now Device. See Service Now Devices Overview topic in the Service Now documentation.

    • Service Now Device Group. See Associating Devices with a Device Group topic in the Service Now documentation.

    • Service Now Event Profile. See Event Profiles Overview topic in the Service Now documentation.

  3. Check the Service Insight Exposure Analyzer table for details about the devices managed with Junos Space Network Management Platform, including information about EOL announcements.

    The EOL Status column indicates whether EOL data is available or not. EOL data is available only if there is an EOL bulletin. EOL data is typically unavailable for newer products. If the Exposure Analyzer table does not contain records, there might be a problem with the Service Now configuration. Service Now manages the communication between Junos Space Network Management Platform and the Juniper Networks support organization, which is the originating source of EOL data. If the Service Insight Exposure Analyzer table is empty, check the following Service Now settings:

    • Service Now Organization. See the Organizations Overview topic in the Service Now documentation.

    • Service Now Device. See the Service Now Devices Overview topic in the Service Insight documentation.

Related Documentation