Troubleshooting the Not Able to Log In from the Junos Space Login Page Issue

Problem

Cause

You may not be able to log in from the Junos Space login page for one of the following reasons:

• You entered an incorrect username, password, or both.

  The following message is displayed on the login page: The username or password is incorrect

• Your account is locked because you exceeded the maximum number of login attempts

  The following message is displayed on the login page: The account is Locked. You can’t Log in

  Note:

  By default, your account is locked out after four unsuccessful login attempts.

Solution

• If you have entered incorrect login credentials, verify and enter the correct login credentials.

• If your account is locked

  1. Try logging in from another system.

  2. Contact the administrator to unlock your user account.

  Note:

  Your user account is automatically unlocked in 24 hours.