Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

 
ON THIS PAGE
 

Marvis Actions Overview

SUMMARY Get started with Marvis Actions and get familiar with the major features of the Marvis Actions dashboard.

What Are Marvis Actions?

Marvis® leverages the Mist AI to identify the root cause of issues. Marvis can automatically fix issues (self-driving mode) or recommend actions that require user intervention (driver-assist mode). The Marvis Actions page lists the high-impact network issues that Marvis detects. Marvis Actions also displays the recommended actions for your organization's network. Marvis Actions provides insight into issues across the wired, WAN, and wireless networks, at the managed service provider (MSP) level, organization level, and site level. With Marvis Actions, you can track firmware compliance on APs, identify bad cables, locate L2 loops, detect WAN link outages, and more—all from a single page.

With real-time AI-native insight into your network, Marvis Actions enables proactive issue detection and resolution, resulting in a significant reduction in troubleshooting effort and time.

This video provides an introduction to Marvis Actions.

Marvis Actions is the proactive way to use the Mist AI engine to bubble up user impacting issues across a customer's organization. This is the next level in Mist's AI journey to the self-driving network, turning root cause into human action. Here we take a look at the switches and see some are missing VLANs.

This is one of the most common use cases we see at our customers with thousands of APs. This would show as users complaining in certain areas that they lost their Wi-Fi. With a normal Wi-Fi installation, you would troubleshoot capacity, look at the WLAN, look at the coverage, when ultimately ends up being the VLAN was never brought to the AP.

With Marvis Actions, we can now own the issue and fix the problem. Let's mark this issue as in progress and we'll assign it to Jeff. Jeff can now go fix the problem and report back that Marvis AI actually found the problem and it is now resolved.

Latest updates contain the list of issues which have been resolved in the last seven days and is split into three categories, AI validated, resolved, or reoccurring. Let's look at authentication failures. Mist anomaly detection will indicate if a RADIUS server isn't responding to requests or if an AP is missing as a NAS client based on all the clients failing authentication on that AP.

Let's mark this one as in progress and we'll assign it to Matt. Matt will go take a look at the RADIUS server and maybe restart it and then mark this issue as resolved. Note that as we resolve problems, the AI engine is validated and condition has been truly resolved.

Now we can back up and take a look at all of our sites. In this case, there's a noted firmware release flagged by support as needing an upgrade. Marvis Actions, turning root cause into human action.

Marvis Actions Dashboard

The Marvis Actions dashboard is a one-stop information center that provides visibility into ongoing site-wide network issues that affect user experience in an organization. Super users can view Marvis Actions. Users with other roles can view Marvis Actions if they are not assigned to any site. You can review the information to prioritize the issues that need immediate attention.

To view the Marvis Actions dashboard, select Marvis > Marvis Actions from the left menu of the Juniper Mist™ portal.

Here’s what the Marvis Actions page looks like. You'll notice that the page displays the information under different categories. Marvis indicates the number of issues detected for a category. For example, in the following screenshot, you'll notice that Marvis lists 15 issues for the Connectivity category.

You can also view the issues for a site by selecting the Sites tab. The Sites tab displays a Google Maps view of all sites and issues detected.

Detailed View of Issues and Marvis Recommended Actions

Each category has a group of actions under it. Each action can have one or multiple issues associated with it. If Marvis does not detect any anomalies associated with an action, the action appears dimmed.

You can click a category to view the actions under that category. If you click an action, you'll see a detailed view, which includes the issue and recommended action. Marvis provides a recommended action for all issues.

Here’s the Marvis Actions view after drilling down into the Missing VLAN action under the Switch category. Notice that Marvis provides the details of the site, switch, and the issue (two APs with missing VLANs). You’ll also see that the recommended solution from Marvis is to add the VLAN configuration to the switch configuration.

You can use the View More link in the Details column to view specific details about the ports on which the VLANs are missing. Here's an example of the page showing the port details.

Downloadable List of Issues

You can download the list of issues to a .CSV file format. The CSV file contains all the details visible on the Actions page, including the reason for failure and the device details. You can find the download (down arrow) icon on the upper-right corner of the Details section.

Issue Resolution

After you resolve an issue, you can change the status of an issue or multiple issues.

  • To update one issue—Click the Status button at the end of the row, and then click the new status.

  • To update multiple issues—Select the check box for each issue to update, or select the top check box to select all issues. Click the Status button at the bottom of the page, and then click the new status. This status will be applied to all selected issues.

Marvis prompts you for feedback, which Mist uses internally to determine the efficacy of the action.

Latest Updates About Issues

The LATEST UPDATES section on the right of the Marvis Actions page provides a list of issues that were resolved over the past seven days. Marvis classifies the issues under one of the following states:

  • AI Validated—Lists issues (such as an AP missing a VLAN) that are no longer active. If you update the status of an issue to Resolve, Marvis verifies that the issue is resolved and classifies the issue as AI Validated. If you fix an issue but don’t update the status, Marvis detects that the issue is resolved and moves it to the Latest Updates section.

  • Resolved—Lists automated actions (such as auto upgrade, auto RMA) or manual actions (such as manual AP upgrade or manual RMA request) that completed successfully. Marvis classifies an issue as Resolved only if you trigger the action from the Actions page.

  • Reoccurring Issue—Lists resolved issues that are either still not resolved or have reoccurred. At times, Marvis might find that an issue you marked as resolved is still not resolved completely. Marvis then classifies the issue as a reoccurring issue.

You can click the download (down arrow) icon next to the Latest Updates text to download the list of actions for your organization in CSV format. You can download either the complete list or the list for a specific type of failure.

Video: Troubleshooting Bad Signal Strength

In this video demo, Marvis recommends actions for bad signal strength.

So, what else can Marvis do for us? Meet Marvis Actions, the proactive side of Marvis. Marvis identifies actions that users can take to improve their user experience. If there is action that can be taken to improve the network, it will be brought to the forefront here.

For our WAN, we see that Marvis has identified a persisting LTE signal quality issue. From here we can drill into the details of the issue and get a better sense of the impacts. Looks like I should take some action and have the antenna adjusted. This is a great example of Marvis helpfully suggesting actions we can take to make the user experience better.