Portal User Roles

• Full access to all sites

• Create new sites

• Manage other administrators

If the account is enabled with access to All Sites, this role has limited read/write access to all sites under the organization:

• Modify all site-level features

• Access organization's Audit Logs and Inventory

• Open and update support tickets from the portal

• Assign devices to sites only from the Assign to Site option on the Inventory page

• Rename devices only from the Rename option on the Inventory page

If the account is enabled with access to selected sites or site groups, this role has limited read/write access to the specified sites:

• Cannot configure organization-level features

• Cannot claim APs

• No access to support tickets from the portal

• Read-only access to allowed sites

• Read-only access to Inventory if granted access to All Sites; no access to other organization-level features

Limited access for the specified grace period

• Do the initial installation for APs and switches: claim devices, assign/unassign devices, and place an AP on the floorplan

• Use the API and the Juniper Mist AI app.

  Cannot access the portal

• Cannot unclaim or remove a device from an organization

• Read-only access to allowed sites

• Basic device management such as upgrading, rebooting, running tests, etc. (not modifying configurations)

• Basic RF management such as running the RF Environment, making RF recordings, etc.

• Manual PCAP

• Read-only access to other site-level pages:

  • Monitor

  • Clients

  • Access Points

  • Location

  • Analytics

  • Network

• Read access to Inventory if granted access to All Sites; no read/write access to other organization-level pages

Can view and manage switch port configurations that are allowed by a Super User

Can monitor all sites and can view organization pages