- play_arrow Get Started
- play_arrow WLANs and WLAN Templates
- play_arrow Security
- Configure AP Threat Protection
- RSSI, Roaming, and Fast Roaming
- play_arrow RADIUS
- play_arrow Preshared Keys
- Rogue, Neighbor, and Honeypot Access Points
- play_arrow PCI DSS Compliance
- play_arrow WxLAN Access Policies
- Using WLAN Templates in a Device Profile
- Configure a WLAN Template
- Adding a WLAN
- WLAN Options
- Tips for Wi-Fi 6E (Video)
- Add a Bonjour Gateway to a WLAN
- Configure a Third-Party Tunnel
- Enable Geofencing
- Wi-Fi Data Rate Configuration
- DSCP Mapping
- WLAN Changes That Reset The Radio
- play_arrow Integrations
- play_arrow WLAN Guest Portal
- Compare WLAN Guest Portal Options
- Automatic Client VLAN Assignments
- play_arrow Custom Guest Portal
- Use an External Portal for Guest Access
- play_arrow Use an Identity Provider for Guest Access
- Authorize, Reauthorize, and Reconnect Guest Clients
- Troubleshoot a Guest Network That Doesn't Work
- FAQs: Guest Portal
- play_arrow Radio Management
- play_arrow Wireless SLEs
- play_arrow Troubleshooting
- Using SLEs for Troubleshooting
- Wi-Fi Reason Codes
- play_arrow Troubleshooting an Access Point
- Replace an AP
- Reset an AP to the Factory-Default Configuration
- Troubleshooting Wireless Issues
- Common Wi-Fi Issues
- Dynamic and Manual Packet Captures
- Steer Clients to the 5-GHz Band
- Bonjour and Bluetooth Devices
- LLDP-MED Power Negotiation
- Troubleshoot Your Integration with Aruba ClearPass
- Use Labels to Identify "Unknown" Applications
- play_arrow Technology Reference
Request Help with a New Deployment
If you need help with a new deployment of Juniper Mist™ devices, follow these steps to submit your request.
The Juniper Mist™ Support team provides onboarding assistance to help customers with new deployments. You'll get assistance with initial setup, configuration, and basic troubleshooting.
These services do not include network design.
Submit your request at least 48 hours in advance of your preferred appointment time.
Available only for wireless, switching, and SD-WAN deployments.
To request help with a new deployment:
- Click the question icon near the top-right corner of the Juniper Mist™ portal, and then
click Support Tickets.
- For Ticket Type, select Onboarding Help for New
Deployment.
- Under Checklist, answer all the questions.
Note:The checklist includes each technology that you selected at the top. Complete all questions in all sections that appear.
As you complete the checklist, you can use suggested hyperlinks for self-help. If you find your answers in these links, you can cancel submitting this ticket.
