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Troubleshoot Zoom Account Integration Issues

Follow these guidelines to troubleshoot common issues with Zoom integration.

This topic presents two common issues that you might come across when you link your Zoom account with Mist.

Authorization Error

Problem:

You see the You cannot authorize the app error message when you sign in to Zoom.

Solution:

Log into Zoom using an administrator account.

Zoom Meeting Details Not Listed in the Insights Page on the Mist Portal

Problem:

You do not see the Zoom meeting insights for a client in the Mist portal.

Solution:

  • Ensure that the client is connected to a Mist access point (AP) installed at the site.

  • Verify that the user has a Zoom business account subscription.

  • Ensure that the user logs into the Zoom application before joining the meeting.