Help us improve your experience.
Let us know what you think.
Do you have time for a two-minute survey?
Help us improve your experience.
Let us know what you think.
Do you have time for a two-minute survey?
Announcement: Try the Ask AI chatbot for answers to your technical questions about Juniper products and solutions.
Solutions
Featured solutions AI Campus and branch Data center WAN Security Service provider Cloud operator Industries
Welcome to the NOW Way to Wi-Fi
Take your networking performance to new heights with a modern, cloud-native, AI-Native architecture. Only Juniper can help you unleash the full potential of Wi-Fi 7 with our AI-Native platform for innovation.
AI Data Center Networking
Juniper’s AI data center solution is a quick way to deploy high performing AI training and inference networks that are the most flexible to design and easiest to manage with limited IT resources.
Enterprise AI‑Native Routing
Juniper's Ai-Native routing solution delivers robust 400GbE and 800GbE capabilities for unmatched performance, reliability, and sustainability at scale.
Ops4AI Lab
Visit our lab in Sunnyvale, CA and see our AI data center solution for yourself. You can try out your own model’s functionality and performance, too.
Enterprise AI‑Native Routing
Juniper's Ai-Native routing solution delivers robust 400GbE and 800GbE capabilities for unmatched performance, reliability, and sustainability at scale.
Shaping Student Experiences: The NOW Way to Build Higher Education Networks
Juniper Networks CIO Sharon Mandell and a virtual summit of C-level IT leaders from prestigious institutions discuss ongoing efforts to support digital transformation on campus.
Security in healthcare
In this IDC Spotlight report, discover how AI networking can automate and strengthen a healthcare ecosystem to defeat criminals and prevent loss.
The Future of In-Store Technologies
Retail experts Kevin McCartan, Senior IT Service Delivery Engineer at Musgrave; Jack Stratten of Insider Trends; and Christian Gilby, Senior Director of Product Marketing at Juniper Networks, discuss customer experiences.
Products
Wireless access Wired access SD-WAN / SASE Routing and switching Security Mist AI™ Management software Network operating system Blueprint for AI-Native Acceleration Optics
Juniper ACX7020 Cloud Metro Access Router
Legacy networks simply cannot meet the demands of today’s rapidly evolving metro landscape. Unlock a new generation of highly scalable architectures and automated operations with the Juniper ACX7020.
Next-gen AI-Native EX4000 line of switches
Lack of AI innovation from your current networking vendor slowing you down? Embrace Juniper’s cloud-native, AI-Native access switches that support every level and layer, across nearly every deployment.
The Q&AI Podcast
Delivering practical solutions and enriching discussions, this podcast series is a vital resource for those seeking an in-depth exploration of AI's transformative potential.
Services
Services
Juniper AI Care Services Revolutionize Your Service Experience
Our industry-first AI-Native services couple AIOps with our deep expertise across the full network life cycle. You can move from reactive response to proactive insight and action.
Juniper AI Data Center Deployment Services Optimize Your AI Model Runs
We use our expertise and validated designs to help design, deploy, validate and tune networks, including GPUs and storage, to get the most from your AI infrastructure operation.
Support and Documentation
Support and Documentation
The Juniper Support Portal (JSP) mobile app is now available!
Get Juniper support anytime, anywhere with the JSP mobile application, now available for Android and iOS!
Learn
About Juniper Training Events The Feed Resources Technology learning topics Thought leadership and insights
Juniper certification and training news
Executive insights
Dive deep with leading experts and thought leaders on all the topics that matter most to your business, from AI to network security to driving rapid, relevant transformation for your business.
Leadership voices
Juniper Networks’ leaders operate on the front lines of creating the network of the future. Take a look around to see what’s on their minds.
Bob Friday Talks
Join Bob as he ventures into all the knowns -- and -- unknowns -- of AI.
date_range 14-Mar-19
You asked and we heard you and did what you asked – you can now see all the support tickets to keep track of any requests or questions you may have had in the past that are not resolved yet. Navigate to your support tickets page, and choose a time frame going back to as much as a year, from what was 2 weeks ago.
Access your Support Tickets page by navigating to ? > Support Tickets
We are always looking to improve our Marvis virtual assistant to give you the best experience possible. Marvis is always learning and is trying to answer your questions around client experience and network performance effectively
Association events are now all grouped together, so searching for association, roam, or authorization, will bring up the “Association” event group. We’ve also added more shorthand search terms for searching events, such as “arp,” “timeout,” and “dhcp failure” to make the Marvis search more intuitive. Try them out on your site today and let us know how else to improve!
Use the Guided Query option and start typing a command to see a full list of event types you can search for:
Some example queries:
“List client events with type roam during this week”
“List client events with type timeout”
“List client events with type dhcp failure”
At Mist we want to keep you up to date on any issues we fix with each update. This week we observed an issue on the UI where APs receiving 802.3af power from the switch did not have an insufficient power alert indicating so. This issue is fixed and now any APs running on insufficient power will have a warning icon displayed on the AP list page.
Our APs can only run on PoE+ or 802.3at power. To learn more about the power requirements for our APs and their behaviors when trying to run on 802.3af, please visit this page:
