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Collecting Logs for Troubleshooting

Network Director enables you to collect logs and other data from both Network Director and Junos Space that can assist in managing and monitoring Network Director servers.

Network Director collects the logs and troubleshooting data into a compressed file that you can download. This file is named troubleshoot_yyyy-mm-dd_hh-mm-ss.zip—for example, troubleshoot_2012-12-21_11-25-12.zip. The date and time in the file name is the server Coordinated Universal Time (UTC) date and time.

To retrieve troubleshooting data and log files, follow these steps:

  1. Click System on the Network Director banner.

  2. From the Tasks pane, click Collect Logs for Troubleshooting. The Collect Logs for Troubleshooting page appears.

  3. Click the Download troubleshooting data and logs from Network Director and Junos Space link.

    Network Director begins collecting the logs and data. It can take a few minutes for Network Director to collect the information and create the zip file.

  4. When the standard file download window for your browser opens, save the troubleshoot_yyyy-mm-dd_hh-mm-ss.zip file.

  5. When you contact the Juniper Technical Assistance Center, describe the problem you encountered and provide the JTAC representative with the troubleshoot.zip file.

    Table 1 lists the files included in the troubleshoot_yyyy-mm-dd_hh-mm-ss.zip file.

    Table 1: Log Files in the troubleshooting.zip File

    Description

    Location

    Jboss log files

    /var/log/jboss/servers/server1

    MSS OS adapter log files

    /home/jmp/mssosadpater/var/errorLog/

    Daemon log files

    /opt/opennms/logs/daemon/

    Platform log files

    /var/log/platform

    Access Log Files

    /var/log/httpd

    Log files for Apache, NMA, Webproxy

    /var/log/httpd/

    Watchdog log file

    /var/log/

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