You can use the device reachability tool to diagnose device reachability
issues during onboarding and any time after the onboarding process.
The device reachability tool can verify connectivity to a device by
using ping and SSH.
To
run
the
reachability
test:
-
Navigate to the Configuration > Data Ingest >
Diagnostics
page.
-
On the Diagnostics page, click
Reachability to view the
Reachability Test tabbed page.
-
From
the Reachability Test tabbed page, configure the following
settings:
-
Select a device group from the
Device Group drop-down
list.
-
Select a device from the
Device drop-down list.
-
Click
Test
to run the device reachability test. The test results of the
ping test and the SSH test appear after a few
minutes.
The color coding for the test results is as follows:
-
Green status = pass
-
Yellow status = error (unable to test)
-
Red status = fail (test failed)
-
Yellow or red status includes a message with
details about the issue.
The example above shows that the ping
and
the SSH tests were successful.