Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

 
 

Service Now Configuration

You can configure your Service Now account to create tickets for incidents. To access this page, select Juniper Security Director Cloud > Shared Services > Insights > Settings > Service Now.

After you configure the Service Now account successfully, you can start creating Service Now tickets for any incidents on the Monitor > Insights > Incidents page. Click an incident and click Service Now Ticket to create the ticket.

Field Descriptions

Table 1: Fields on the Service Now Page

Field

Description

URL

Specify the URL of your Service Now account.

Ensure that you have provided the correct URL. For example, https://example.service-now.com/.

Username

Specify the username to access the Service Now instance URL.

Password

Specify the password to access the Service Now instance URL.