Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.
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JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTACUser Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.
- Product warranties—For product warranty information, visit http://www.juniper.net/support/warranty/.
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JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
- Find CSC offerings: https://www.juniper.net/customers/support/.
- Search for known bugs: https://prsearch.juniper.net/.
- Find product documentation: https://www.juniper.net/documentation/.
- Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/.
- Download the latest versions of software and review release notes: https://www.juniper.net/customers/csc/software/.
- Search technical bulletins for relevant hardware and software notifications: https://kb.juniper.net/InfoCenter/.
- Join and participate in the Juniper Networks Community Forum: https://www.juniper.net/company/communities/.
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/.
Creating a Service Request with JTAC
You can create a service request with JTAC on the Web or by telephone
- Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
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For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support/requesting-support/.