Onboarding ServiceNow applications

The following section provides instructions for onboarding ServiceNow applications.

Configuration steps

Before onboarding the ServiceNow application, create an OAuth application.

  1. Log in to ServiceNow as an administrator.

  2. To create an OAuth application, go to

    System OAuth > Application Registry > New > Create an OAuth API endpoint for external clients.

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  3. Enter the following information:

  • Name – Enter a name for this OAuth app.

  • Redirect URL – Enter the appropriate URL.

  • Logo URL – Enter the appropriate URL for the logo.

  • PKCE Required -- Leave unchecked.

  1. Click Submit.

  2. Open the newly created app and note the Client ID and Client Secret values.

Onboarding steps

  1. From the Management Console, go to Administration > App Management.

  2. In the Managed Apps tab, click New.

  3. Select ServiceNow and click Next.

  4. Enter a Name (required) and a Description (optional). Then click Next.

  5. Select one or more protection modes and click Next.

  6. On the Configuration page, enter the information for the protection modes you selected in the previous step.

  • For API Access, enter:

  • The API Usage type, which defines how this application will be used with API protection. Check Monitoring & Content Inspection, Receiving Notifications, or Select All.

    If you select only Receiving Notifications, this cloud application is not protected; it is used only to receive notifications.

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  • The OAuth App Client ID

  • The OAuth App Client Secret

  • The ServiceNow Instance ID

  • For Cloud Data Discovery, enter

  • The OAuth App Client ID

  • The OAuth App Client Secret

  • The ServiceNow Instance ID

  1. Click Authorize.

  2. When prompted, log in to the ServiceNow application.

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  3. When prompted, click Allow.

If authorization is successful, you should see a Re-Authorize button when you return to the Management Console. Click Next and Save to complete onboarding.