Customer Success Story

M-Theory delivers Network as a Service (NaaS) for a large multi-specialty physician practice

When a multi-specialty physician practice management company began scaling faster than they could keep up with, they turned to M‑Theory, a managed services provider, to keep pace with their IT requirements. M‑Theory chose Juniper Networks’ AI‑Native NaaS to deploy new branches’ networks in days, not weeks or months.
 
Learn how they did it (and how you can do the same) with Juniper Networks’ NaaS.
 

Overview

Company M-Theory
Industry Technology
Products used AP33,  EX2300
Region Americas
M-Theory and Juniper Networks Customer Case Study
Outcomes

2 Days

Fast Service Velocity

Network is ready to go in two days

0 Outages

Always-On Network

Fewer trouble tickets/fast issue resolution

$$

Huge IT Savings

Hiring an entire IT department isn’t needed

Challenge

New branch offices needed reliable networks fast

One of M-Theory’s customers needed to frequently add new branch offices while doing lots of merger and aquisition activity. The customer’s VP of IT (the only IT employee in the entire company) couldn’t cope with all the new offices and their networking needs.

The customer turned to M-Theory for help and M-Theory chose Juniper Networks’ NaaS to help set up the new branches’ reliable networks in a matter of days.

The multi-specialty physician practice management company focused on urology, gastroenterology, and radiation oncology, was adding new branches faster than their one-person IT team could handle.

They needed to deploy the branch networks quickly and ensure customer satisfaction with consistent network service quality without breaking the bank.

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Solution

M-Theory chose Juniper Networks’ NaaS for the customer.

Deployment usually takes one day, then lab validation and establishing a support structure takes another. The customer and M-Theory have a NOC with a Juniper Mist console.

Using Mist provides wired and wireless assurance, and M-Theory takes advantage of its AI-Native operational model that customers see as closed-loop automation.

“The Marvis virtual network assistant is a unique tool in Mist that helps easily locate network problems such as bad cables, switching loops, and BPDU errors,” said M-Theory’s Searl Tate. “It exposes problems with AI. Traditionally, you would need to search hundreds of logs for this data. Marvis provides a simple dashboard of problems and can even email you these alerts.”

“The winning formula as we scale sites is Zero Touch Provisioning,” added Tate. “It takes an hour or less with a consistent and uniform approach and helps us see problems before end users do.”

Juniper NaaS

Juniper Mist AI

Juniper AP33 Access Point

Juniper EX2300 Network Switch

Network Topology Diagram of M-Theory Customer Case Study
OUTCOME

The combination of Juniper NaaS and M-Theory helped the customer reap benefits

 

  • A full view of the entire network at all times
    They can see how it’s configured and tuned, but they don’t have to lift a finger. They just turn to their Network Operations Center for full managed services
  • Simple issue reporting
    M-Theory’s managed service does all the work. If necessary, they dispatch someone onsite to either fix or swap out equipment, etc.
  • Scalability
    As the customer’s business scales with new clinics, infrastructure costs are minimal, allowing them to scale without concern about the cost of technology
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“We can concentrate on our core business rather than IT.”
The customer

Published August 2024