At Jan Yperman Hospital, clinical user experience is the new uptime with Juniper Mist Wi-Fi

Jan Yperman is a leader in applying technology to enhance patient care, and Wi-Fi is woven into its clinical and operational workflow. Clinicians and staff rely on laptops to access their applications. Wi-Fi phones keep communication flowing. Patient health is continuously monitored. And the Wi-Fi was good.

But the needle moved. Good Wi-Fi is no longer measured by uptime. It’s measured by user experience.

“Our Wi-Fi worked, but we didn’t know about the real user experience,” says Ludovic Vandaele, IT infrastructure team leader at Jan Yperman. “We had complaints about the Wi-Fi, but we had no way to find out why there was a bad experience.”

In particular, IT observed that some medical devices, including portable cardiac monitors, had difficulty staying connected. So the team began to explore how AIOps could change that experience.

“We were interested in an AI engine that could give us more insights into the network experience and wanted better troubleshooting for the medical Wi-Fi devices and phones,” he says.

Clinicians, staff, patients, and their families can count on a great network experience whether they are in the hospital or walking across campus. Medical devices stay connected.

“Juniper Mist transformed the network operations experience too. Looking at the service levels gave us a good view and understanding of the user experience, and the AI-assisted troubleshooting was able to show us
proactively if service levels weren’t optimal. In detail, we were able to get to the affected item and find a root cause,” says Vandaele.

The hospital uses a separate real-time location service system to track the location of wheelchairs, infusion pumps, and other high-value assets. Patients most likely to wander are monitored for safety. A strong draw of the Juniper Mist solution was virtual Bluetooth and User Engagement.

“Juniper Mist gives us ideas to work with in the future,” he says.