Juniper AI Care Services for Mist AI Datasheet
Download DatasheetOverview
Juniper® AI Care Services for Mist AI wireless access, wired access, and SD-WAN portfolios help you get the most out of your network—now and into the future. We combine our experts’ deep industry experience and knowledge into the industry’s first services offering to harness the power of AIOps over the entire customer life cycle—from deployment to adoption to ongoing operations and future growth.
Service Description
With the sheer volume of data traffic from digital applications, services, and content, smooth network operations are more critical than ever, ensuring the seamless flow of information across organizations and often across the globe. At Juniper, we are leading the transformation of network operations with our industry-first AI-Native Networking Platform—trained with the right data, delivering the right real-time response, and built on the right secure infrastructure to deliver the outstanding experiences your users expect.
Juniper AI Care Services for Mist AI offer the industry’s first service portfolio that helps ensure a true AI-Native Networking experience over the entire customer network life cycle—from deployment to ongoing operations to future growth. Moving from the industry’s usual reactive support to a proactive, all-encompassing approach, this portfolio leverages AI-Native insights and deep technical expertise to help your business not just meet but surpass service-level expectations.
Harnessing the power of Mist AI, our experts monitor your network’s health to anticipate, identify, and resolve concerns before they impact your business, helping to ease deployment and simplify ongoing operations. These single points of contact actively tailor services to your needs and help bring new features to your network and keep you ahead of the curve. With three tiers of AI Care available, you receive the guidance to match your needs at every stage of your Juniper Mist solution’s life cycle.
Juniper AI Care: Leverage AI-Native insights to proactively and quickly identify and resolve network issues, ultimately improving uptime and end user satisfaction. It enhances your Juniper Mist SaaS subscription with round-the-clock technical support from our Juniper Technical Assistance Center (JTAC), including scheduled deployment-specific onboarding support. Through Juniper Support Insights (JSI), as well as Marvis Virtual Network Assistant and Juniper Mist Premium Analytics with purchased subscriptions, enjoy proactive insights about your network to help inform decision making.
Juniper AI Advanced Care: When added to Juniper AI Care, this AI-powered service experience is personalized to your Juniper Mist solution via design reviews and technical consultations. A single-point-of-contact technical liaison provides high-touch operational assistance and technical consultation, as well as technical guidance for implementing Juniper Mist solutions and adopting new feature releases. This level of service includes onboarding support with design review, two one-year All Access Training passes, and knowledge transfer.
Juniper AI Ultimate Care: Our highest tier includes all the benefits of Juniper AI Advanced Care, plus more. Utilizing Juniper’s powerful AI for networking capabilities to maximize ROI, it is suited for organizations that have or plan to have multiple Juniper technologies or solutions in the network with Juniper Mist Assurance. Tightly aligned with your network needs and business objectives, AI Ultimate Care provides comprehensive life cycle support—from complete rollout assistance with AI Accelerate to proactive health checks that ensure ongoing network optimization.
For personalized, proactive service and account management, AI Ultimate Care offers a service advocate as a single point of contact to address all issues and entitlements and to conduct regular business review meetings, helping you stay ahead of the curve on our AI innovations and build long-term success.
Figure 1: The Juniper AI Care Services portfolio has three options: AI Care, AI Advanced Care, and AI Ultimate Care
Features | Package Type | Description | Benefit |
24x7 Technical Support | AI Care |
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Onboarding Support | AI Care | Access to device onboarding assistance to provide guidance and troubleshoot all onboarding issues | Ensures proactive guidance and seamless experience while bringing up new devices |
Juniper Support Insights (JSI) | AI Care | Reports and dashboards for installed base, contract status, license information, proactive bug notifications (PBN), and security incident response team (SIRT) | Provides actionable operational health and life cycle insights to improve network availability and planning |
Escalation Management Desk (24x7) | AI Advanced and AI Ultimate | 24x7 remote team access with dedicated phone number to facilitate all cases escalations and regular updates. | Handles escalations efficiently to keep the network running smoothly |
Onboarding Assistance | AI Advanced and AI Ultimate | New customer onboarding assistance with:
| Reduces Juniper Mist learning curve and accelerates time to value |
Customized Reports | AI Advanced and AI Ultimate |
| Enables faster, more accurate decision making for your Juniper Mist solution |
Best Practice Knowledge Transfer | AI Advanced and AI Ultimate | Quarterly interactive webinar to share best practices and use cases with customers | Ensures new knowledge acquisition to help maintain a highly available network |
Technical Liaison | AI Advanced and AI Ultimate | A named technical advisor provides remote support during regular business hours and proactively manages customer experience by:
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All Access Training Pass | AI Advanced and AI Ultimate | One year of access to Juniper-facilitated instructor-led courses, on-demand courses, and JNCIE self-study bundles for two named individuals from customer’s account | Provides access to Juniper-specific guidance and expertise |
Design Review | AI Advanced and AI Ultimate | Review of design or implementation plans once per quarter | Assures confident adoption of new features |
Rollout Assistance | AI Ultimate | Three months of AI Accelerate Service during the first year that covers design assistance, deployment and cutover assistance, and seamless scaled rollout for wider deployments | Accelerates time to value with expert assistance through Day 0 and Day 1 activities |
Proactive Health Check | AI Ultimate | Technical liaison conducts proactive monitoring of Mist dashboards and SLEs to identify issues and assist in expedited resolution |
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Service Advocate | AI Ultimate | Assigned single point of contact assures customer’s service experience by providing proactive account and escalation management for all service issues and entitlements during regular business hours and by leading quarterly business review meetings | Accelerates and maximizes your investment in Juniper Mist wired, wireless, and SD-WAN solutions |
Ordering information
Juniper AI Care Services terms are available for 12 months, 36 months, and 60 months.
Juniper AI Care Services can be ordered as bundled SKUs on the Juniper Price List.
About Juniper Networks
Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper’s AI-Native Networking Platform is built from the ground up to leverage AI to deliver exceptional, highly secure, and sustainable user experiences from the edge to the data center and cloud. You can find additional information at www.juniper.net or connect with Juniper on X (formerly Twitter), LinkedIn, and Facebook.
For details, please contact your local Juniper authorized partner, Juniper Account Manager, or your assigned Juniper Services Business Manager.
1000781 - 002 - EN AUGUST 2024