Juniper Proactive Optimization Service Datasheet

Juniper Networks Product Issue Impact Review (PIIR) provides one detailed report analyzing the potential impacts and risks to your network from known hardware and software defects for one product platform and one software release—or for one configuration technology function in your network profile, such as broadband network gateway (BNG). It provides an assessment of whether you are likely to experience the issues and recommends actions to help avoid them.

Juniper Networks Software Upgrade Recommendation and Review (SURR) provides expert review of your current network—its requirements, including performance and availability, case history, and feature use—to determine and recommend a software release target for one product platform or one configuration technology function, such as BNG. The analysis will consider upgrade risk and the probability of potential network impacts from known bugs in the target release, as well as the availability of solutions or workarounds for them.

Juniper Networks Security Incident Response Team (SIRT) provides a comprehensive, one-time analysis of security exposure based on your network environment (current hardware, software, and configurations) for each Junos version and each product family. The report delivered will identify vulnerabilities, make recommendations, and suggest mitigation steps.

Juniper Networks Security Policy Optimization employs custom tools to provide a comprehensive in-depth analysis of your security policy database. The optimization expert searches for optimization opportunities, such as duplicate policies, shadow policies, and overlapping security policy objects. Once these optimizations have been identified, Juniper delivers the firewall commands to execute them. The service delivers one security policy optimization report for a single SRX configuration and a single SRX software release.

Juniper Networks Configuration Analysis and Change Review starts with the Juniper optimization expert meeting with you to understand and validate your overall goals and network requirements. Subsequently, the optimization expert analyzes your network configuration based on best practices and develops up to two configuration templates for a single Juniper product family, including dependencies on the software release target and new features.

Juniper Networks Product Health Check has a Juniper optimization expert analyze data collected from targeted Juniper devices on your network to assess key indicators and trends. The analysis focuses on device health, performance, and utilization, including critical issues found and available workarounds. Examples of the data used are CPU and memory utilization, chassis and system alarms, and packet forward engine traffic.

The optimization expert delivers a written report focused on one Junos-based platform, configuration technology functions (e.g., BNG, core and edge, or others), and target software version. The report recommends actions for identifying potential risks, resolving product issues before they impact your network, and proactively improving network performance.

Juniper Networks Implementation Support provides remote engineering assistance during one maintenance window (up to five hours maximum) for critical network changes such as migration, software upgrades, and feature rollout. Your Juniper optimization expert will assist you with any questions, concerns, or problems during the network change implementation and may provide recommendations. They will also help assess the success of the implementation and, if appropriate, possible areas of improvement following the changes.

With Juniper Networks Security Tuning, customers choose from three scopes:

1. Tune a) events, b) false positive events, and c) signature groups (or custom signatures in groups) for intrusion detection and prevention (IDP), Advanced Threat Protection (ATP), and next-generation firewall (NGFW) capabilities

2. Execute moves, adds, changes, or deletions for the a) user groups, b) policies, or c) reports (logging or reporting attributes) of a user firewall

3. Order SRX policies to optimize CPU usage and set SRX security logging hierarchy

After a discovery workshop to determine the targeted tuning area(s) within the scope of the service option, Juniper’s optimization expert will analyze your configuration for security policies, events and logging attributes, priorities and relevance (weights), or triggers (while configuring JSA Juniper Security Analytics networking hierarchy). The optimization expert will then develop a report identifying where changes must be made to tune the in-scope attributes, why, and best practices for tuning them.

After you create an implementation plan, your optimization expert will review it and provide remote technical assistance during the implementation process for one maintenance window (up to five hours maximum). Upon completion of the tuning process, they will hold a virtual final review meeting with you to address concerns, answer questions, and provide general guidance.

Your Juniper optimization expert conducts a discovery workshop to understand the current design, requirements, known issues, and future goals for the use cases employing Juniper security solutions. They will then generate a report that compares your existing configuration(s) to best practices and provides recommendations for updating them. The service can be used to evaluate up to four SRX Series configuration templates or configuration for one Juniper Security Analytics and Security Director system.

Your Juniper optimization expert will conduct a design discovery workshop to gather information on your existing design, business requirements, pain points, and issues. They will document the design change requirements from the workshop to review and confirm with you. After comparing your network design against Juniper Validated Designs (JVDs) (as applicable) and Juniper best practices, the optimization expert will create a design review report. This report includes a list of design and related configuration recommendations, as well as next steps. They will then conduct a virtual final review meeting to review the report and answer any questions.

The Juniper Proactive Optimization Service contract has a minimum term of 12 months.

Juniper Proactive Optimization Service is available globally. For details, please contact your local Juniper partner, Juniper Networks Field Sales Manager, or your assigned Juniper Service Business Manager.

For additional details such as scope, deliverables, eligibility, and exclusions, please refer to corresponding service description: https://support.juniper.net/support/guidelines/

As a prerequisite, customers must have Juniper Care, which provides the foundational base required to enable Juniper Proactive Optimization Service.

Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper's AI-Native Networking Platform is built from the ground up to leverage AI to deliver exceptional, highly secure, and sustainable user experiences from the edge to the data center and cloud. Additional information can be found at juniper.net or connect with Juniper on X (formerly Twitter), LinkedIn, and Facebook.

1000806 - 001 - EN NOVEMBER 2024