Juniper Software Upgrade Services Datasheet
Download DatasheetService Overview
Upgrading your network software is a critical move that ensures your network stays optimized, compliant, and ready for future demands.
Juniper Software Upgrade Services make it easy to realize these benefits while minimizing risks. Our expert team streamlines the entire upgrade process, reducing disruptions and ensuring a smooth transition.
Service Description
Keeping the network up to date is essential for organizations that rely on their network infrastructure to power their business. Regular software upgrades are more than just a maintenance task; they are key to unlocking new capabilities, improving performance, and ensuring a secure, compliant, and efficient network.
By staying current with the latest software, you can deploy innovative features and AI-native solutions that improve network management and streamline business operations. Additionally, software upgrades provide the opportunity to resolve known issues, optimize resource utilization, and enhance overall reliability across your network.
To keep your network ahead of the curve, Juniper offers a comprehensive suite of Software Upgrade Services designed to support you throughout your entire upgrade journey. Our services are meticulously planned and executed to ensure seamless upgrades that deliver maximum benefits while minimizing disruptions. Our experienced upgrade specialists work closely with you, utilizing direct access to Juniper’s internal resources and expertise to address challenges swiftly and effectively.
Juniper Software Upgrade Services cover all phases of your upgrade process—from planning to qualification, migration, and to post-migration support.
| Feature | Description | Benefits |
| Single-point-of-contact (SPOC) technical consultant | With a deep understanding of your network environment, upgrade requirements, and business goals, your dedicated consultant provides expert guidance and support every step of the way | A more streamlined, efficient upgrade process, tailored recommendations, and proactive support |
| Kickoff meeting | Your SPOC technical consultant and your key stakeholders hold a virtual meeting to review upgrade requirements and define the engagement scope | Alignment and shared understanding among stakeholder and; proactive identification of potential roadblocks |
| Pre-production testing | A dedicated test engineer validates your Juniper software upgrade in our labs and develops a detailed Method of Procedure (MOP) for your upgrade plan | Thorough testing reduces d risk of failure and minimizes downtime |
| Upgrade assessment and recommendation | The SPOC conducts a thorough assessment of your network environment and offers a tailored recommendation for the optimal Juniper software release for your upgrade | Recommendation tailored to your environment minimizes upgrade risks and optimizes performance |
| Post-implementation support | The SPOC technical consultant stays on standby to provide support, answer questions, and troubleshoot any issues that arise | Expert, real-time support even after implementation minimizes downtime, ensures a smooth upgrade and provides peace of mind |
To meet your specific upgrade needs and scenarios, Juniper offers individual services tailored for every phase of the upgrade process.
| Upgrade Phase | Additional Applicable Services | Service Description |
| Planning (Assist in selecting the best target software release) | Software Upgrade Recommendation and Review (SURR) |
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| Proactive Optimization Service |
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| Qualification (Validate and test upgrade path and develop upgrade Method of Procedure) | Software Upgrade Testing Service |
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| Testing as a Service (TaaS) |
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| Migration (Assist customers in executing successful software upgrades and provide maintenance window support) | Migration Services |
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| Post-migration (Validate and review upgrade outcome post-implementation) | Network Implementation Support (NIS) |
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In addition to the services offerings in Table 2 that can help you with software upgrades, you can leverage Juniper Support Insights (JSI) for lifecycle management, proactively getting insights into EOL/EOS status, security vulnerabilities, and bug data that can inform all your upgrade decisions.
Ordering Information
The Juniper Software Upgrade Services are available globally. For details, please contact your local Juniper partner, Juniper Networks field sales manager, or your assigned Juniper service business manager.
For additional details such as scope, deliverables, eligibility, and exclusions, please refer to corresponding Service Description https://support.juniper.net/support/guidelines/
About Juniper Networks
Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper's AI-Native Networking Platform is built from the ground up to leverage AI to deliver the best and most secure user experiences from the edge to the data center and cloud. You can find additional information at Juniper Networks (www.juniper.net) or connect with Juniper on X (Twitter), LinkedIn, and Facebook.
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