Juniper AI Advanced Care Services Datasheet

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Service overview

Today’s organizations are under constant pressure to meet dynamic market demands while increasing their return on investment. Juniper AI Advanced Care provides high value services designed for enterprise customers, with effective personalized expert guidance and high‑touch support from Juniper.

 

Service description

Juniper Networks® services provides the support and assistance needed for managing the complexity of technology. The rich set of services helps you design your network more quickly and keep it at optimum readiness and able to evolve efficiently in response to the demands of your business.

Juniper AI Advanced Care is a personalized service that drives customer success from initial onboarding to tailored technical guidance and support throughout the solution life cycle. With a single point of contact, customers get an enhanced support experience that is shaped by the business outcomes they want to achieve, such as better user experiences. Your technical contact does this by helping optimize network design, performance, and availability with best practices from Juniper.

Juniper AI Advanced Care includes all the features in Juniper AI Care and more.

 

Day 0 and Day 1 (Prepare and Deploy)

Customers get onboarding assistance, as well as personalized guidance and technical design review, from an assigned technical liaison. The service also includes two All Access Training Passes that provide customers with the opportunity to add to their skills with one year of access to all Juniper Education Services training courses.

 

Day 2 and Day 3 (Adopt and Grow)

With the assigned technical liaison, AI Advanced Care customers have a single point of contact who provides high‑touch support during regular business hours. The service also includes assistance in the progression of high‑impact network issues, proactive technical notification, technical consultation, operational review meetings, and knowledge transfer related to Juniper Mist products and solutions.

Additional service features include 24x7 active issue management via a dedicated phone number, accelerated response times, and customized reports.

 

AI Care Services portfolio

Figure 1: The Juniper AI Care Services portfolio has three options: AI Care, AI Advanced Care, and AI Ultimate Care

Figure 1: The Juniper AI Care Services portfolio has three options: AI Care, AI Advanced Care, and AI Ultimate Care

Features and benefits

Table 1. Juniper AI Advanced Care features and benefits
FeatureFeature descriptionBenefit
Designated remote technical liaisonA named technical expert provides assistance on technical needsHelps you implement best practices across your network and provides knowledge transfer
Onboarding assistanceGuidelines and processes for accessing Juniper resourcesEases the learning curve and accelerates operational processes
All Access Training PassTwo All Access Training Passes for the first year of the service term, providing access to all Juniper Education Services courses for a yearTransfers training and knowledge to your engineers
Design review Technical review of any design document or implementation plan once per quarterGain confidence and assurance that the solution or new functionality is deployed based on Juniper best practices
Active issue management (24x7)A dedicated phone number provides after-hours access to a designated, remote support team, ensuring cases are properly escalated. Follow-up reports are provided until escalation requests are completeEnsures that issues are handled and resolved in an efficient manner, keeping your network running smoothly
Proactive operational supportProactive assistance with Return Material Authorization (RMA) issues, asset management, and support related to contracts, licenses, and entitlementEnsures operational success to keep your network running smoothly
Escalation management and technical issue resolutionTechnical input and guidance to facilitate and expedite problem resolutionMinimizes impact of business-critical technical cases
Periodic review of open issuesOperational review calls to provide customer updates on technical case activities and ensure ongoing progressImproves performance and reduces downtime by identifying areas for improvement during regular check-ins
Knowledge transfer webinarsA quarterly, interactive webinar to share best practices for various features, use cases, etc.Enhances staff knowledge and expertise on Juniper products and services to simplify operational processes and maintain a highly available network
Technical knowledge transfer Q&AInformal Q&A with consultative guidance for questions and service deliverablesProvides technical knowledge to maximize the service value and acquire the necessary knowledge for keeping your network running in an optimal state
Custom reports and consultationAccess to proactive bug notification (PBN) report, quarterly Customer Service experience report including installed base and entitlement, end-of-life (EOL)/end-of-service (EOS), case history, and RMA updatesOffers personalized review of your network to enhance decision making for network performance and planning success
Environment-specific technical guidanceGuidance tailored to your campus and branch (Juniper Mist) solutionsMaximizes value of Juniper AI Advanced Care

 

Ordering information

The Juniper AI Advanced Care contract has a minimum term of 12 months.

Juniper AI Advanced Care services are available globally. For details, please contact your local Juniper authorized partner, Juniper Networks account manager, or your assigned Juniper service business manager.

For additional details such as scope, deliverables, eligibility, and exclusions, please refer to the corresponding Service Description Document https://support.juniper.net/support/guidelines/.

As a prerequisite, customers must have Juniper AI Care Services, which provides the foundational base required to enable Juniper AI Advanced Care.

 

About Juniper Networks

Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper's AI-Native Networking Platform is built from the ground up to leverage AI to deliver the best and most secure user experiences from the edge to the data center and cloud. Additional information can be found at juniper.net or connect with Juniper on X (formerly Twitter), LinkedIn, and Facebook.

 

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