Juniper AI Ultimate Care Services Datasheet
Download DatasheetService overview
Juniper AI Ultimate Care provides high‑value, personalized service for large enterprises, service providers, and cloud networks. Customers benefit from ongoing strategic interlock to get the right expertise and assistance at various life cycle stages of solution adoption and operations.
Service description
Juniper Networks® services provides the support and assistance needed for deploying, scaling, and managing the complexity of technology. The rich set of services helps you design and roll out your network more quickly with less risk. It also helps keep the network at optimum readiness and able to evolve efficiently in response to changing business demands.
Juniper AI Ultimate Care is a highly personalized service that provides expert assistance at every step of your journey—from initial onboarding and deployment assistance to ongoing service management and proactive monitoring. Whenever it’s needed, the right expertise is available with a single point of contact (SPOC) that efficiently manages service delivery and aligns it to your objectives.
AI Ultimate Care includes all the benefits of AI Advanced Care, plus much more.
Day 0 and Day 1 (Prepare and Deploy): Get onboarding assistance and Juniper Mist™ AI Accelerate Service, providing initial design and deployment assistance that covers implementation best practices, cutover support, and post‑cutover monitoring assistance. AI Ultimate Care also includes two All Access Training Passes that provide one year of skills‑building access to all Juniper Educations Services training courses.
Day 2 and Day 3 (Adopt and Grow): Get a service advocate who acts as a SPOC for managing all service‑related issues or entitlements. The service also includes a technical liaison and 24x7 Active Issue Management. For prompt issue resolution, enjoy a dedicated phone number to receive faster support response times, expedited support, and priority access to Juniper senior support engineers.
Additional features include quarterly business reviews, a customer success plan, proactive account management, and customized reports. The cost‑effective service enhances your team’s networking expertise, anticipates problems before they occur, and reduces additional management tasks.
Figure 1: The Juniper AI Care Services portfolio has three options: AI Care, AI Advanced Care, and AI Ultimate Care
Lastly, the service provides proactive monitoring by using Mist AI dashboards and available information like Service Level Expectations (SLEs), Marvis™ Actions from our Marvis Virtual Network Assistant, and Juniper Mist Premium Analytics. Your technical liaison identifies critical issues that require action and guides your team through the resolution process.
Features and benefits
| Features | Feature description | Benefit |
| AI Accelerate Service | Three months of AI Accelerate Service during the first year of the service for initial design and scaled rollout assistance | Provides initial design and best practices, Juniper Mist template creation, deployment/implementation assistance, cutover and maintenance window support, post-cutover monitoring, developing run-books, and project management |
| Service advocate | A Juniper-designated point of contact available during local business hours | Provides an accountable advocate as single point of contact to ensure all service requirements are met |
| Quarterly business review | A quarterly report specific to your Juniper solutions, covering hardware and software end of life (EOL) and end of support (EOS), open/closed cases, and relevant proactive bug notifications | Helps preempt potential problems before they occur |
| Customer success plan | Plan focused on proactive management and planning with periodic reviews, reporting for entitled services, case management and escalation, customized reporting, and installed base guidance | Enables better alignment between your objectives and Juniper services by developing a specific services plan for effective delivery |
| Proactive account management | Guidance for mapping business requirements to network function and capability | Ensures your network and business requirements are consistently met |
| Proactive monitoring | Technical liaison reviews Juniper Mist dashboards SLEs, Premium Analytics, Marvis Actions, etc. (as applicable), to provide proactive monitoring of the network health during normal business hours | Evolves your operations from reactive to proactive, with a focus on user experience |
| Features | Feature description | Benefit |
| Designated remote technical liaison | A named, designated technical liaison assists with technical needs | Helps you implement best practices across your network and provides knowledge transfer |
| Onboarding assistance | Guidelines and processes for accessing Juniper resources | Eases the learning curve and accelerates operational processes |
| All Access Training Pass | Two All Access Training Passes for the first year, providing access to all Juniper Education Services courses | Transfers training and knowledge to your engineers |
| Design review | Technical review of any design document or implementation plan once per quarter | Deploy the solution or new functionality with confidence and assurance of Juniper best practices |
| Active issue management (24x7) | A 24x7 dedicated phone number provides after-hours access to a remote support team, ensuring cases are properly escalated. Follow-up reports and status are provided until escalation requests are complete | Ensures that issues are handled and resolved in an efficient manner, keeping your network running smoothly |
| Proactive operational support | Proactive assistance with Return Material Authorization (RMA) issues, asset management, and support related to contracts, licenses, and entitlement | Ensures operational success to keep your network running efficiently |
| Escalation management and technical issue resolution | Technical assistance and proactive case management to facilitate and expedite problem resolution | Minimizes impact of business-critical technical cases |
| Periodic review of open issues | Operational review calls to provide customer updates on technical case activities and ensure ongoing progress | Improves performance and reduces downtime by identifying areas for improvement during regular check-ins |
| Priority access to senior engineers | P1/P2 cases routed directly to senior support engineers | Ensures faster issue resolution for high-priority cases, resulting in superior network operations |
| Knowledge transfer webinars | A quarterly, interactive webinar to share best practices and use cases | Enhances staff knowledge and expertise on Juniper products and services to simplify operational processes and maintain a highly available network |
| Technical knowledge transfer | Informal Q&A with consultative guidance for questions and service deliverables | Provides the technical knowledge to maximize the value of the service and acquire the necessary knowledge to keep your network running in an optimal state |
| Custom reports and consultation | Access to proactive bug notification (PBN) report, quarterly customer service experience report (including installed base and entitlement), end-of-life (EOL)/end-of-service (EOS), case history, and RMA updates | Offers personalized review of your network to enhance forward-looking decision making |
| Environment-specific technical guidance | Guidance tailored to your campus and branch Juniper Mist solution | Maximizes value of Juniper AI Ultimate Care |
Ordering information
The Juniper AI Ultimate Care contract has a minimum term of 12 months.
Juniper AI Ultimate Care Services are available globally. For details, please contact your local Juniper partner, Juniper Networks field sales manager, or your assigned Juniper service business manager.
For additional details such as scope, deliverables, eligibility, and exclusions, please refer to the corresponding Service Description https://support.juniper.net/support/guidelines/.
As a prerequisite, customers must have Juniper AI Care, which provides the foundational base required to enable Juniper AI Ultimate Care.
About Juniper Networks
Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper's AI‑Native Networking Platform is built from the ground up to leverage AI to deliver exceptional, highly secure, and sustainable user experiences from the edge to the data center and cloud. Additional information can be found at juniper.net or connect with Juniper on X (formerly Twitter), LinkedIn, and Facebook.
1000800 - 002 - EN OCTOBER 2024