Guidelines and Policies

Juniper Networks is an expert in achieving carrier-class network availability levels. We help you meet the most aggressive service demands with operational support designed to ensure maximum network uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities and we can do the rest.

The documents below catalog Juniper's wide variety of service offerings.

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Service Description Documents (SDD)

A	AI Data Center Deployment Services
C	Cloud CCL Services Configuration Analysis and Change Review
D	Data Center Deployment Services Data Center Deployment Services (Migration Ready)
H	High Security Return Material Authorization Service
I	Implementation Support
J	Juniper Accelerated Resolution Care Juniper AI Care Juniper AI Advanced Care Juniper AI Ultimate Care Juniper Apstra Upgrade Assistance Service Juniper Care Juniper Advanced Care (v2.0) Juniper Premium Care (v2.0) Juniper Care Software Advantage Juniper Government Advanced Care Juniper Government Advanced Care Plus Juniper Government Premium Care Juniper Networks Migration Service Juniper Networks MX Series Migration Service Juniper Proactive Optimization Service Juniper Software Upgrade Assistance Service Juniper Software Upgrade Testing Service Juniper WiFi Care
M	Mist AI Accelerate Services Mist Webhook Monitoring Service Mist Wireless Deployment Service
N	Network Optimization Consulting Services
P	Paragon Automation Base Deployment Service Paragon Automation Premium Deployment Service Partner Support Services Partner Support Software Advantage Product Health Check Product Issue Impact Review
R	Remote Technical Consultation – QnA
S	Security Policy Optimization SIRT Analysis Software Upgrade Recommendation and Review Software Lifecycle Management Service Solution Support

 

Cloud Services Descriptions (CSD)

• Advanced Threat Prevention
• Contrail Service Orchestration
• Mist AI
• Security Director Cloud and Secure Edge

 

License Entitlement Documents

• Session Smart Networking Platform License Entitlement

 

Juniper Policies and Procedures

• Juniper Networks End User Support Agreement (EUSA)
• JTAC User Guide
• Customer Care User Guide

• Case Definitions for Priority and Management Escalation Paths
• Gray Market Product Reinstatement Policy
• Inspection and Reinstatement Policy
• Juniper Support API Terms of Service (TOS)
• Repair and Return Policy Procedures and RMA Return Locations
• Product End of Life Policy & Procedure
• Product Warranties
• Report a Vulnerability to the Security Incident Response Team

 

Service Description Document Archives

• Customer Focused Technical Support
• Juniper Advanced Care (v1.0)
• Juniper Advanced Customer Support
• Juniper Care Plus
• Juniper Advanced Care Plus
• Juniper Optimum Care
• Juniper Premium Care (v1.0)
• Juniper Government Network Support Services
• Remote Engineering Services
• Remote Engineering Services Foundation
• Standard Remote Managed Services