Customer Success Story
AI-Native Networking fuels the digital workplace at M-Files
M-Files helps businesses work smarter. The M-Files document management platform empowers knowledge workers to find information in any context, automates business processes, and enforces information controls to lower risk. With a growing need to manage the information explosion, M-Files reached the elite Centaur status milestone of $100 million in annual recurring revenue in 2023.
M-Files chose the Juniper AI-Native Networking platform for its headquarters in Finland to assure better user and IT operator experiences.
Overview
| Company | M-Files |
| Industry | Technology |
| Region | EMEA |
5,000+
Customers use the M-Files document management SaaS platform
Reliable
Wired and wireless connectivity at new headquarters
Simple
AIOps frees up IT staff to focus on strategic work
Quicker
To identify and resolve network problems, minimizing business disruptions
Wi-Fi for the digital workplace
To attract—and retain—top talent, companies need great workspaces. M-Files set out to design a new head office in Tampere, Finland with quiet workspaces, cozy breakout areas, a gym, and a music lounge that would enable efficient work but also creative and social interactions. There’s even a sauna.
M-Files wanted a network that would fit its new workplace—one that would deliver exceptional user experiences with simpler operations as it continues to advance its AI-driven document management platform.
“Managing our wireless gear was a pain,” says Pasi Sjöholm, Lead ICT Administrator at M-Files. “We had many different versions of wireless controllers and configuring them with command-line tools was a headache. We wanted a network that was easy to manage and could support our business needs for years to come.”
M-Files wanted better visibility into the network user experience and tools that could help the IT team quickly troubleshoot problems and identify when the source was the application, device, or network. “When there is a problem, everyone wants to blame the network,” he says. “We need to know exactly where a problem is and how to fix it.”
AI-Native Networking Platform built for global growth
M-Files chose Juniper AI-Native Network for its ability to deliver industry-leading AI for IT operations (AIOps) that assure exceptional digital experiences at its head office. With more than nine years of reinforced learning in a microservices cloud, the Juniper AI-Native Networking Platform ensures that every connection performs flawlessly and is secure.
Juniper AP34 Wireless Access Points deliver high-performance Wi-Fi 6E, which uses the 6 GHz band for faster, more reliable Wi-Fi. M-Files uses Juniper EX4100 Switches and EX4400 Switches for a secure, resilient, and easy-to-manage campus fabric.
Comprehensive AIOps automate network operations. The IT team can set, monitor, and enforce network service levels, including prioritizing resources for critical business apps. Zero-trust network access policies are enforced for corporate and BYOD devices based on user and device identities. Employees no longer need to use a VPN to use their personal devices in the office.
IT can stay one step ahead with the AI-Native Marvis VNA, which provides proactive and prescriptive actions to help IT resolve issues faster, including client problems with Microsoft Teams and bad cabling. “The Juniper Mist management portal is intuitive, so that even less experienced staff can easily understand the network and troubleshoot problems,” says Sjöholm.
Empower workplace collaboration
With a Juniper AI-Native Network, M-Files’ talented team can work efficiently and collaboratively at its headquarters. Based on better operator and end-user experiences, M-Files upgraded the network in its Helsinki office with Juniper.
“A Juniper network delivers improved performance and reliability with long-term cost savings,” says Sjöholm. “We started with Juniper in our local offices in Finland and will expand to other locations around the world.”
With intuitive tools and actionable insights of a Juniper AI-Native Network, Sjöholm can hand more network responsibilities over to his team. IT specialists are empowered to handle more network tasks on their own, and Sjöholm is freed up to plan and implement more strategic business services.
One plan Sjöholm intends to stand by is choosing Juniper. “We are looking forward to partnering with Juniper and growing our AI expertise together for many years to come,” he says.
The Products
AP34
The Juniper AP34 integrates Mist AI for AX™ and an omnidirectional Bluetooth antenna to automate network operations and boost performance in the 6GHz band. The Wi-Fi 6E device helps optimize operator and user experiences with secure client-to-cloud automation, insight, and data-driven actions.
EX4100
The EX4100 Ethernet Switch is an AI-driven, cloud-ready access switching platform with flow-based telemetry and advanced security built-in, crafted for high-performance campus deployments.
EX4400
The EX4400 Ethernet Switch is a cloud-ready, AI-powered access switching platform with advanced security for high-performance campus deployments.
Wireless (Wi-Fi) Assurance
Driven by Mist AI and machine learning, the Juniper Mist Wireless Assurance cloud service automates troubleshooting and operations, making wireless networks predictable, reliable, and measurable while providing near-real-time visibility into user service levels.
Wired Assurance
The Juniper Mist Wired Assurance service brings Mist AI to access-layer switching. It sets a new network management standard with AI-native operations and automation, improving the experiences of devices connected to resources through Juniper EX Series Switches.
Marvis VNA
Marvis, the first AI-Native virtual network assistant, optimizes user and operator experiences with proactive actions and self-driving network operations. A natural language conversational interface provides simple and seamless interactions, making Marvis an integrated member of any IT team.
Juniper Mist Access Assurance
Juniper Mist Access Assurance, our cloud-based network access control service, simplifies user and device onboarding with easy policy creation and enforcement. It removes the struggles of design, deployment, and Day 0/1/2 operations while securing your network edge.
Published July 2024