Customer Success Story
Juniper cures pharma leader’s growth pains with Mist AI
PharmaOverseas, a leader in pharmaceutical distribution in Egypt since 1995, serves patients and pharmacists through innovative technology and an efficient supply chain. The business stores and distributes more than 11,000 pharmaceuticals, supplements, and other products to retailers, hospitals, and government organizations.
Delivering to 30,000 pharmacies every day requires a smart and resilient supply chain, which PharmaOverseas is achieving through digital transformation. PharmaOverseas chose Juniper’s AI-Native Networking Platform to assure better user experiences at 70 offices, stores, and warehouses.
Overview
| Company | PharmaOverseas |
| Industry | Healthcare |
| Products used | AP32, AP43, EX3400, Wi-Fi Assurance, Wired Assurance, Marvis VNA, Premium Analytics |
| Region | EMEA |
30,000
Resilient supply chain
Pharmacies receive deliveries daily
90%
Improved experiences
Reduction in network-related trouble tickets
35%
Business growth
Market share in Egypt
Scale network for business growth
As PharmaOverseas’ business doubled in 2023, its older network could not keep pace. Network downtime was plaguing employees at its head office, store branches, and warehouses across Egypt. User complaints about bad Wi-Fi were flooding into the IT support team, siphoning time away from more strategic projects. IT wanted to securely connect mobile devices and simplify network management through a holistic, unified console that provided end-to-end visibility across both wired and wireless.
PharmaOverseas now relies on Juniper’s AI-Native Networking Platform, the only fully integrated AI-Native portfolio of campus and branch solutions, to deploy and maintain secure connectivity while realizing lower TCO and OpEx.
As the business grows, the IT team can easily add locations, users, and devices. Wireless and wired access is managed under a common Mist AI engine and microservices cloud infrastructure. User experiences are assured from end to end user by Juniper Mist AI.
“Becoming a leading pharmaceutical distributor is our goal, and we see Juniper Mist AI and Premium Analytics as essential tools for delivering excellent customer service,” said Mohab Gazzarine, Chairman at PharmaOverseas.
Network complaints drop while network uptime rises
PharmaOverseas upgraded 70 offices, store branches, and warehouse locations to Juniper’s AI-Native Networking Platform. Employees have fast, reliable Wi-Fi access to their SAP ERP system, collaboration tools, printers, VoIP, and video conferencing. The Juniper AP32s and AP43s deliver high performance Wi-Fi 6, as well as vBLE to support future IoT use cases, including physical security.
Juniper EX3400 switches provide exceptional performance and reliability for the campus and branch wired networks. Cloud-managed switching means the IT team can simplify deployment and IT operations while managing both wired and wireless from a unified console.
Juniper Mist Premium Analytics provides end-to-end network observability to optimize user and device experiences as well as location data to support business decisions like occupancy analytics and user engagement. The AI-Native Marvis Virtual Network Assistant streamlines network operations with proactive and prescriptive actions and integrated helpdesk functions.
Juniper AP32 Wireless Access Point
Juniper AP43 Wireless Access Point
Trouble-free operations and zero-touch deployment
Migrating to Juniper’s AI-Native Networking was trouble free, and ongoing operations are streamlined as PharmaOverseas grows. Zero Touch Provisioning made the deployment smooth. The IT team relied on the Juniper Mist Cloud to create the templates to configure the VLANs, port settings, and site groups to fit the different needs of office and warehouse locations.
Unified management for 70 locations
Managing a distributed network can drain IT resources, but Juniper’s AIOps tools lift the burden of common tasks. The IT team has centralized visibility into the network at all locations, and the network can proactively detect and resolve connectivity app and device connectivity issues.
Trouble tickets drop to nearly zero
Employees have consistently excellent Wi-Fi experiences since moving to Juniper’s AI-Native Networking Platform. Complaints about the Wi-Fi are rare and the service desk can quickly resolve most issues, resulting in fewer problems being escalated to the infrastructure engineering team.
Simplified, secure device onboarding
PharmaOverseas’ network engineering team was especially impressed with Juniper’s multiple pre-shared keys (MPSK) feature that provides secure channel encryption without an additional authentication server. This feature allows IT to quickly and safely connect multiple new users and devices.
Published December 2024