Unreliable Wi-Fi impacted employee productivity

Thai Airways set a business goal for the network refresh at its Bangkok head office: empower administrative and back-office staff to provide better customer experiences and work efficiently as passenger volumes doubled. But slow, unreliable Wi-Fi was slowing the work of reservations, ticketing, marketing, accounting, and management teams.

“Some days the wireless worked properly and some days it didn’t,” said Tana Kantipan, Team Lead, Network and Cyber Security, Thai Airways. “Staff complained about the wireless network to our service desk nearly every day.”

As it modernized the infrastructure, IT wanted to unify the management of the wired and wireless networks to improve visibility, control, and security. It sought out an industry-leading, cloud-native network solution that took advantage of AI-native analytics, natural language processing, and automation to simplify network operations and improve user experiences.

“Thai Airways chose Juniper as the most innovative and cost-effective network solution to ensure reliable connectivity and deliver an exceptional network experience to support employee productivity,” said Kantipan.

The Juniper AI-Native Networking Platform is purpose-built to enable AIOps and assure optimum end-to-end operator and end-user experiences. Trained on over nine years of insights and data science development, the Juniper platform assures that every connection is more reliable, measurable, and secure for every device, user, application, and asset. 

“After deploying the Juniper AI-Native Network, our employees’ complaints about the network changed to compliments,” said Kantipan.

Juniper AI-Native Networking is fast, reliable, and secure. With Juniper’s AIOps tools, the IT team can enhance network reliability for a better employee experience, proactively identify and resolve issues, and improve IT operational efficiency. 

 Precision troubleshooting
“Before Juniper, the service desk didn’t know why Wi-Fi connections were dropping,” Kantipan said. “Now we can ask Marvis VNA questions like ‘what users are having problems’ or ‘where is the client having a problem’ to find the root cause and proactively solve the problem.”

 Sustainability contributor
The cloud-native Juniper network plays a key role in supporting Thai Airway’s corporate sustainability efforts. “We don’t need a physical wireless LAN controller in our data center anymore, which reduces our power, cooling, and data center space requirements,” he said.

 Planned expansion
With the successful of Juniper’s AI-Native Networking Platform at its head office, Thai Airways is looking forward to refreshing the network at its two hubs in Thailand to support the day-to-day activities of airport operations.