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Product
Marvis Virtual Network Assistant
Juniper’s Marvis® Virtual Network Assistant (VNA) uses Mist AI™ to transform how IT teams interact with enterprise networks. Marvis streamlines operations and optimizes experiences from client to cloud across wireless access, wired access, SD-WAN, and WAN routing domains.
Using Marvis doesn’t require specialized knowledge or skills because it relies on a conversational interface that leverages natural language processing and understanding (NLP and NLU), large language models (LLM), and Generative AI (GenAI) for intuitive interactions. By providing proactive and prescriptive actions, Self-Driving Network™ operations, digital experience twinning, and integrated help desk functions, Marvis keeps your team one step ahead.
Marvis, which is central to Juniper’s unique AI-Native Network support model, constantly ingests data and learns from network devices and applications. Marvis Client, a software agent for Android, MacOS, and Windows operating systems, delivers even more wireless data from the client/device perspective. This wide breadth of data provides deep insights for issue resolution at the highest level of efficacy. Put simply, with Marvis VNA, you can resolve more issues more quickly with increased accuracy, maximizing user and operator experiences while minimizing IT costs.
Marvis VNA for Data Center, an add-on to the original Marvis, can also bring simplified AIOps to the entire data center lifecycle. It works in conjunction with Juniper Apstra to provide proactive and prescriptive data center actions and simplifies knowledgebase queries using the Marvis conversation interface (powered by GenAI). And the Marvis VNA for Routing extension enables chat assistance for WAN operation, streamlining searches for documentation while improving performance degradation troubleshooting. For the first time ever, a single VNA exists to provide end-to-end visibility and assurance across all enterprise domains, from campus and branch to data center.
Key Features
- Faster issue resolution by reducing mean time to resolution/innocence (MTTR/MTTI)
- Greater network insights with minimal human effort by correlating data to draw informed conclusions
- Proactive identification and resolution of issues before they impact end user experiences
- Enhanced network visibility through increased visibility into third-party device performance
- Quicker support responses by running every Juniper Mist support ticket through Marvis
Features + Benefits
Marvis Actions
Marvis leverages Mist AI to proactively identify and resolve the root cause of network issues across WLAN, LAN, WAN, and security domains. Marvis Actions identifies issues like firmware challenges, missing VLANs, bad cables, congested WAN circuits, and much more. And when self-driving or human-assisted actions take place, Marvis validates that they have the intended results. By having a single VNA capable of correlating events across the campus, branch, and data center domains, IT staff can best prioritize issues, allocate resources more efficiently, and fix problems more effectively.
Conversational Assistant with ChatGPT integration
Marvis uses advanced NLP to understand user intent and goals. Its Conversational Interface contextualizes natural language inquiries to provide specific answers, whether you’re troubleshooting a potential issue or searching for valuable insights into user experiences. And Juniper has expanded Marvis' conversational interface with ChatGPT to deliver more human-like conversational capabilities, particularly regarding documentation and support issues. Together, Marvis and ChatGPT change the game for IT operations, moving away from reactive dashboards and CLIs to conversational dialogues.
Marvis Minis
Fullstack Marvis Minis proactively simulates digital user connections to instantly validate network configurations and find/detect problems without users being present, a concept known as digital experience twinning. Data from Minis is continuously fed back into the Mist AI engine, providing an additional source of insight for the best AIOps responses. Minis is available at no additional charge—with no additional hardware of software requirements—through the Marvis VNA cloud.
Marvis Application Experience Insights
Marvis Application Experience Insights analyzes collaboration application performance through the integration of the Shapely data science model with our continuous user experience learning to support Zoom and Microsoft Teams. This enables accurate root cause analysis of potential user experience issues, whether in the WAN, wireless, or a client. Intuitive visualizations that list access point (AP), client, and feature ranking distributions make it easier to proactively address the issues to ensure that collaboration applications are performing optimally, resulting in better user experiences and a drastic decrease in support tickets.
Real-time data from Zoom and Microsoft Teams Experience Insight feeds into the Shapley data science model, enabling Marvis Application Experience Insights to proactively identify the root cause of issues and assure key applications are performing well when needed.
Marvis Client
Available for Android, MacOS, and Windows devices, Marvis Client software delivers rich network visibility into Wi-Fi experiences from each user device’s perspective. You can understand how any connected device sees the Wi-Fi environment and view its properties, such as device type, OS, radio hardware, and radio firmware versions.
Marvis-Zebra integration
Juniper and Zebra Technologies have teamed up to bring the first conversational interface to Zebra’s mobile device management tools for enterprise networks. With the Marvis-Zebra integration, which leverages Marvis Client capabilities, you gain enhanced telemetry and visibility into the Zebra client experience.
Marvis integrations
Juniper enhances Marvis VNA’s capabilities with information from client devices and applications, assuring the best end-to-end experiences. Click the “+” to learn more about each integration.
Microsoft Teams integration
The Marvis application is integrated with Microsoft Teams. You can set it up quite easily. Using this application, you can log in to your organization and access information similar to how you would access the information in the Mist portal. You can troubleshoot devices, search for devices, and troubleshoot sites from Teams. Network Operation Center (NOC) users can use this app to debug all aspects of support tickets.
You can use the Marvis app as an individual user or as part of a team through a Teams channel.
Zoom troubleshooting
Marvis ingests data about user experiences with the Zoom conferencing application and combines it with wired, wireless, and WAN performance data using advanced AI and machine learning techniques. Marvis’ integration with Zoom allows you to quickly identify and remediate the root cause of videoconferencing problems.
CUSTOMER SUCCESS
Gap Inc. Transforms In-Store Wi-Fi Experience with AI-Driven Networking
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea—to make it easier to find a pair of jeans and a commitment to do more. Over the last 50+ years, the company has grown from a single store to a global fashion business.
While Gap, Inc. transformed their business, technology transformed the way shoppers interact with their favorite brands. A multichannel experience is the new normal, and e-commerce sales continue to grow rapidly in comparison to in-store sales. Consumers don’t simply want to shop for products; they want to seek out a more engaging experience. To give customers and retail associates the best experience with in-store Wi-Fi, Gap Inc. found AI-driven networking to be a perfect fit.
See other stories
Marvis VNA
The Marvis Virtual Network Assistant (VNA) cloud service is the first and only cloud service that offers a natural language conversational interface for enterprise networks, enabling simple and seamless interactions to optimize user and operator experiences.
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Wi-Fi Assurance
Driven by Mist AI and machine learning, the Juniper Mist Wi-Fi Assurance cloud service automates troubleshooting and operations. It ensures wireless networks are predictable, reliable, and measurable while providing near-real-time visibility into service levels.
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Marvis Minis
Marvis Minis proactively simulate user connections digitally to learn the network configuration via unsupervised machine learning and proactively highlight network issues, working with Mist AI to proactively simulate user connections to instantly validate network configurations and find/detect problems before they have a chance to negatively impact end user experience.
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Why Juniper is outpacing the competition
As you build out your network, check out this SD-WAN comparison guide. See how Juniper, driven by Mist AI, stacks up against the competition.
See Mist AI in action
Join our weekly demo to see how we deliver the industry’s best access-layer experience for wired and wireless networks.
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Marvis Virtual Network Assistant FAQs
What is Juniper’s Marvis Virtual Network Assistant?
The Marvis Virtual Network Assistant uses Mist AI™ to transform how IT teams interact with enterprise networks. With natural language processing (NLP), a Conversational Assistant, prescriptive actions, Self-Driving Network™ operations, and integrated help desk functions, Marvis streamlines operations and optimizes experiences from client to cloud across wireless access, wired access, and SD-WAN domains.
How does Marvis help customers?
With the Marvis Virtual Network Assistant, customers can benefit from:
- Faster issue resolution: Marvis reduces mean time to resolution/innocence (MTTR/MTTI)
- Network insights: Marvis helps reduce human effort by correlating data to derive conclusions
- Proactive troubleshooting: Marvis proactively notifies about issues before end users complain, ensuring a seamless and smooth user experience
- Enhanced network visibility: Marvis provides visibility into third-party devices
- Quicker support responses: Every Mist support ticket is run through Marvis, leading to quicker support responses
Is Marvis the same as Mist AI?
No, Marvis is a Virtual Network Assistant that uses Mist AI for exceptional automation, insight, and assurance. Marvis VNA is an orderable product, whereas Mist AI is embedded within products.
What is in Marvis' features set?
The key features of Marvis VNA include:
- Proactively identify and resolve network issues before they impact end user experiences
- NLP provides clear, actionable answers to conversational inquiries
- Validate network configurations and find/detect problems without users being present
- Marvis Integrations with client devices and applications assure optimal end-to-end experiences
What integrations exist as an expansion on Marvis’ conversation interface?
Juniper has expanded Marvis’ conversational interface by integrating with ServiceNow, Microsoft Teams, ChatGPT, Zoom, and Zebra.
What are Marvis Minis?
The industry’s only AI-Native Networking Digital Experience Twins, Marvis Minis proactively simulate user connections digitally to instantly validate network configurations and find/detect problems without users being present. Marvis Minis come standard with a Marvis VNA license.
What is Marvis VNA for Data Center?
Marvis VNA for data center is an add-on to the original Marvis, providing insight into data center environments. This includes proactive actions, cross-launching of the Apstra platform, and a conversational interface for simple data center knowledgebase queries. All this information can be displayed in a single Marvis dashboard for complete visibility and assurance across all network domains.