Juniper AI Care Services for Mist AI Datasheet

Juniper^® AI Care Services for Mist AI wireless access, wired access, and SD-WAN portfolios help you get the most out of your network—now and into the future. We combine our experts’ deep industry experience and knowledge into the industry’s first services offering to harness the power of AIOps over the entire customer life cycle—from deployment to adoption to ongoing operations and future growth.

With the sheer volume of data traffic from digital applications, services, and content, smooth network operations are more critical than ever, ensuring the seamless flow of information across organizations and often across the globe. At Juniper, we are leading the transformation of network operations with our industry-first AI-Native Networking Platform—trained with the right data, delivering the right real-time response, and built on the right secure infrastructure to deliver the outstanding experiences your users expect.

Juniper AI Care Services for Mist AI offer the industry’s first service portfolio that helps ensure a true AI-Native Networking experience over the entire customer network life cycle—from deployment to ongoing operations to future growth. Moving from the industry’s usual reactive support to a proactive, all-encompassing approach, this portfolio leverages AI-Native insights and deep technical expertise to help your business not just meet but surpass service-level expectations.

Harnessing the power of Mist AI, our experts monitor your network’s health to anticipate, identify, and resolve concerns before they impact your business, helping to ease deployment and simplify ongoing operations. These single points of contact actively tailor services to your needs and help bring new features to your network and keep you ahead of the curve. With three tiers of AI Care available, you receive the guidance to match your needs at every stage of your Juniper Mist solution’s life cycle.

Juniper AI Care: Leverage AI-Native insights to proactively and quickly identify and resolve network issues, ultimately improving uptime and end user satisfaction. It enhances your Juniper Mist SaaS subscription with round-the-clock technical support from our Juniper Technical Assistance Center (JTAC), including scheduled deployment-specific onboarding support. Through Juniper Support Insights (JSI), as well as Marvis Virtual Network Assistant and Juniper Mist Premium Analytics with purchased subscriptions, enjoy proactive insights about your network to help inform decision making.

Juniper AI Advanced Care: When added to Juniper AI Care, this AI-powered service experience is personalized to your Juniper Mist solution via design reviews and technical consultations. A single-point-of-contact technical liaison provides high-touch operational assistance and technical consultation, as well as technical guidance for implementing Juniper Mist solutions and adopting new feature releases. This level of service includes onboarding support with design review, two one-year All Access Training passes, and knowledge transfer.

Juniper AI Ultimate Care: Our highest tier includes all the benefits of Juniper AI Advanced Care, plus more. Utilizing Juniper’s powerful AI for networking capabilities to maximize ROI, it is suited for organizations that have or plan to have multiple Juniper technologies or solutions in the network with Juniper Mist Assurance. Tightly aligned with your network needs and business objectives, AI Ultimate Care provides comprehensive life cycle support—from complete rollout assistance with AI Accelerate to proactive health checks that ensure ongoing network optimization.

For personalized, proactive service and account management, AI Ultimate Care offers a service advocate as a single point of contact to address all issues and entitlements and to conduct regular business review meetings, helping you stay ahead of the curve on our AI innovations and build long-term success.