Proactive support
Explore the IDC white paper, Unleashing Network Operations Efficiency with AI-Driven Support.
Support Services
Manage your network more efficiently and reduce operating expenses.
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Overview
Keeping your network up and running depends on the ability to resolve issues quickly – even proactively – before they impact service. Juniper offers a wide range of customizable support services to help you optimize network performance and reliability while improving operational efficiency. Our flexible maintenance services offer mission-critical support for Juniper hardware and software products around the clock, 365 days a year.
Range of services
Support services
Juniper offers different levels of support based on your business needs:
- Juniper Care provides swift response from Juniper technical service engineers based on geographic availability and network needs
- Juniper Advanced Care delivers enhanced response times, escalation management, direct access to Juniper engineers, and custom reports
- Juniper Premium Care includes all the features of Advanced Care plus an assigned service manager for faster response times
- Juniper Accelerated Resolution Care can be added to your Advanced or Premium Care Service for deep technical troubleshooting and faster issue resolution
- Juniper Solution Support Service can be added to your Care services. The service provides a solution specialist as a single point of contact to support Juniper solutions that include approved third-party products
- Juniper Support Insights, now included with every Juniper Care contract, provides IT and network operations teams with actionable insights to help organizations optimize their networks
See the Juniper Care Services datasheet for more about Juniper Care Services, including a summary of the features, benefits, specifications, and ordering information.
On-site technical services
- Resident Consultant Service offers on-site assistance with network design and architecture planning
- Resident Engineer Service offers ongoing on-site operational and engineering support
Software support services
- Juniper Care Software Advantage integrates software updates and upgrades with comprehensive technical support
- Custom Software Support Service provides direct access to Juniper technical support engineers who will diagnose an issue or outage using custom software. This service requires an annual support contract
Optimization services
Optimization services bring Juniper expertise and best practices to your network—ensuring it not only performs and operates at its peak but also adapts smoothly to the changing demands of your business. Our offerings include proactively tuning configurations and policies, minimizing the potential impact of known bugs and security vulnerabilities, and reviewing design changes and upgrades before implementation.
- Network Optimization Consulting Services are a set of prescriptive services delivered remotely that are individually contracted to meet your specific networking needs. These services require an annual support contract
- Juniper Proactive Optimization Service is a 12-month subscription that supplies proactive expert guidance to help boost network reliability and maximize performance. A single-point-of-contact engineer delivers prescriptive network optimization subservices tailored to a customer’s business objectives. This service requires an annual support contract
Other support services
- Flexible Services Credit provides universal credits that can be redeemed for qualified Juniper services
- Juniper Flex Licensing offers perpetual or subscription licensing. Juniper Care is included with Juniper Flex subscription software packages. Hardware and basic software support are available directly from Juniper or through certified technical partners
- U.S. Federal Government Support Services meet the unique needs of organizations that must comply with U.S. governmental regulations