About the SLA Performance of All Tenants Page
You can use the Tenants SLA Performance page to view the SLA performance of all tenants. You can view the SLA performance of all tenants that have met and all tenants that have not met the defined SLA target values for the specified time range. You can customize your view by selecting card or grid views and also customize the time range for which you can view the SLA performance.
Tasks You Can Perform
You can perform the following tasks from this page:
- View the SLA performance of all tenants that have met the defined SLA target values for the specified time range.
- View the SLA performance of all tenants that have not met the defined SLA target values for the specified time range.
- You can view the SLA performance of all tenants in grid
or card views.
Select card view or grid view at the top right of the page to switch between views. By default, card view is selected.
- You can customize the time range to view the SLA performance
of all tenants.
Select the time range for which you want to view SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected.
Field Descriptions
Table 1 describes the fields on the Tenants SLA Performance page.
Table 1: Fields on the Tenants SLA Performance Page
Field | Description |
|---|---|
Time range | Select the time range for which you want to view the SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected. |
View | Select the view in which you want to display the SLA performance. You can choose between card and grid views. By default, card view is selected. |
Tenants Not Meeting SLAs | View the tenants that did not meet the defined SLA target values in the selected time range. Click each tenant to view information about the SLA performance of the sites in the tenant. See About the SLA Performance of a Single Tenant Page. |
Tenants Meeting SLAs | View the tenants that met the defined SLA target values in the selected time range. Click each tenant to view information about the SLA performance of the sites in the tenant. See About the SLA Performance of a Single Tenant Page. |
Table 2 describes the fields in the card and grid views.
Table 2: Fields on the Tenants SLA Performance Page
Field | View | Description |
|---|---|---|
SLA not met (Time) | Card and Grid | View the average time (in %) during which all the sites in a tenant did not meet the defined SLA target values. The average time is calculated by dividing the sum of the time each site in a tenant did not meet SLA target values by the total number of sites. |
Profiles | Card | View the time (in %) during which defined SLA target values were not met for each SLA profile. The top two profiles are listed in decreasing order of percentage of time during which SLA target values were not met. The remaining profiles and their combined sum of time (in %) for which SLA target values were not met are listed under Others. The SLA profile priority is indicated within the circle. You can define priority of the SLA profile when you create an SLA profile. Hover over the profile priority to view the SLA profile name. |
Profile SLA Not Met | Grid | |
Sites | Card and Grid | View the number of sites which did not meet SLA target values over the total number of sites in the tenant. If all sites met SLA target values all the time, then view the total number of sites in the tenant. |
