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{ "lCode": "en_US", "lName": "English", "folder": "en_US" }
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Rebooting a CPE Device

date_range 07-Mar-18

You need to reboot a CPE device if the device is down, or if all troubleshooting options fail. A CPE device might be a tenant device or a cloud hub device.

To reboot a tenant device:

  1. Select Resources > Tenant Devices.
  2. Select the tenant device that you want to reboot and select More > Reboot.

    A Device Reboot job link is created and the Status Message column displays the status as Reboot in-progress.

    Note

    If you reboot a tenant device, deployments that are in progress are stopped.

  3. (Optional) Click the Device Reboot link to view the device reboot logs.
  4. (Optional) You can view the job status on the Monitor > Jobs page.

To reboot a cloud hub device:

  1. Select Resources > Cloud Hub Devices.
  2. Select the cloud hub device that you want to reboot and select More > Reboot.

    A Device Reboot job link is created and the Status Message column displays the status as Reboot in-progress.

    Note

    If you reboot a cloud hub device, deployments that are in progress are stopped.

  3. (Optional) Click the Device Reboot link to view the device reboot logs.
  4. (Optional) You can view the job status on the Monitor > Jobs page.

You can view the status of reboot in the Status Message column.

On successful reboot of the CPE device, the Status Message column displays the status as Reboot Succeeded.

If a CPE device is not reachable or if the reboot time exceeds the timeout value, the reboot fails and the Status Message column displays the status as Reboot Failed.

Note

The timeout value for rebooting a CPE device is 14 minutes.

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