Granting RMA for a Device
Granting RMA for a Single-CPE Device
Before you perform Grant RMA for a Device, ensure that:
You have received the replacement of the faulty device.
You have the serial number and the activation code of the replacement device.
To perform Grant RMA for a device:
- Select Resources > Devices.
The Devices page appears displaying all the devices and clusters.
- Select the defective device that you have already performed
RMA for and click More > Grant RMA.
The Grant RMA for Device page appears.
NoteThe Grant RMA option is only enabled if the Management Status of the device is RMA.
- Complete the configuration according to the guidelines provided in Table 1.
- Click OK to perform the grant RMA process.
When you perform Grant RMA for a device, a job is created to perform the following tasks:
The device related configuration is backed-up to the CSO database, and the existing device is recalled and the new or restored device is added to the network.
The management status of the device changes to Expected in the Devices page. An RMA tag is also displayed beside the management status indicating that the RMA process is not yet complete. Hover over the RMA tag to see the additional steps that you need to perform in order to complete the RMA process.
In the Sites > Site Management page, the Site Status for the device for which you performed Grant RMA, changes to Expected.
NoteYou can see the progress of this job in the Monitor > Jobs page. This job might take around 15 minutes to complete.
To complete the RMA process and start using the new device, you must activate the device using the Activate Device option. See step 5 in Performing Return Material Authorization (RMA) for a Single-CPE Device.
Table 1 provides guidelines on using the fields on the Grant RMA for Device panel.
Table 1: Fields on the Grant RMA for Single-CPE Device Page
Field | Description |
|---|---|
Tenant Name | Displays the name of the tenant who is performing RMA. |
Site Name | Displays the name of site in which the faulty device is present. |
Device Name | Displays the name of the faulty device that will be replaced with a new one through the Grant RMA process. |
Serial Number | Enter the serial number of the replacement device. The serial number is case sensitive. Example: DD2316AF0177 |
Activation Code | Enter the activation code for the replacement device. You will receive the activation code from the service provider, outside of CSO. Example: 545454 |
Granting RMA for a Dual-CPE Device
Before you perform Grant RMA for a Device, ensure that:
You have received the replacement of the faulty device(s).
You have the serial number(s) and the activation code(s) of the replacement device(s).
To perform Grant RMA for a cluster:
- Select Resources > Devices.
The Devices page appears displaying all the devices and clusters.
- Select the cluster that you have already performed RMA
for and click More > Grant RMA.
The Grant RMA for Device page appears.
NoteThe Grant RMA option is only enabled if the Management Status of the device is RMA.
- Complete the configuration according to the guidelines provided in Table 2.
- Click OK to complete the grant RMA process.
When you perform Grant RMA, the following actions are performed:
The cluster related configuration is backed-up to the CSO database, and the devices in the cluster are recalled and the new or restored device(s) are added to the network.
The management status of the cluster changes to Expected in the Devices page. An RMA tag is also displayed beside the management status indicating that the RMA process is not yet complete. Hover over the RMA tag to see the additional steps that you need to perform in order to complete the RMA process.
In the Sites > Site Management page, the Site Status for the cluster for which you performed Grant RMA, changes to Expected.
NoteYou can see the progress of this job in the Monitor > Jobs page. This job might take around 15 minutes to complete.
Table 2 provides guidelines on using the fields on the Grant RMA for Device panel.
Table 2: Fields on the Grant RMA for Dual-CPE Device Page
Field | Description |
|---|---|
Tenant Name | Displays the name of the tenant who is performing RMA. |
Site Name | Displays the name of site in which the faulty device is present. |
Device Name | Displays the name of the faulty device cluster that will be replaced with new or restored devices through the Grant RMA process. |
Primary Serial Number | Enter the serial number of the primary replacement device. The serial number is case sensitive. Example: DD2316AF0177 |
Primary Activation Code | Enter the activation code for the primary replacement device. You will receive the activation code from the service provider, outside of CSO. Example: 545454 |
Secondary Serial Number | Enter the serial number of the secondary replacement device. The serial number is case sensitive. Example: DD2316AF0145 |
Secondary Activation Code | Enter the activation code for the secondary replacement device. You will receive the activation code from the service provider, outside of CSO. Example: 545476 |
Granting RMA for an SRX Device within an SRX Cluster
Before you perform Grant RMA for a Device, ensure that:
You have received the replacement of the faulty device.
You have the serial number and the activation code of the replacement device.
To perform Grant RMA for a device:
- Select Resources > Devices.
The Devices page appears displaying all the devices and clusters.
- Select the defective device that you have already performed
RMA for and click More > Grant RMA.
The Grant RMA for Device page appears.
NoteThe Grant RMA option is only enabled if the Management Status of the device is RMA.
- Complete the configuration according to the guidelines provided in Table 3.
- Click OK to perform the grant RMA process.
When you perform Grant RMA for a device, a job is created to perform the following tasks:
The device object in CSO is updated with the serial number and activation code for the replacement device.
The management status of the device is restored in the Devices page. An RMA tag is also displayed beside the management status indicating that the RMA process is not yet complete. Hover over the RMA tag to see the additional steps that you need to perform in order to complete the RMA process.
In the Sites > Site Management page, the Site Status for the device for which you performed Grant RMA, changes to PROVISIONED.
NoteYou can see the progress of this job in the Monitor > Jobs page.
Table 3 provides guidelines on using the fields on the Grant RMA for Device panel.
Table 3: Fields on the Grant RMA for Device Page (for SRX Device in an SRX Cluster)
Field | Description |
|---|---|
Tenant Name | Displays the name of the tenant who is performing RMA. |
Site Name | Displays the name of site in which the faulty device is present. |
Device Name | Displays the name of the faulty device that will be replaced with a new one through the Grant RMA process. |
Serial Number | Enter the serial number of the replacement device. The serial number is case sensitive. Example: DD2316AF0177 |
Activation Code | Enter the activation code for the replacement device. You will receive the activation code from the service provider, outside of CSO. Example: 545454 |
